VP, Commercial Loan Servicing Manager

Banc of California
Los Angeles
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Organizational skills","Time management","Communication","Problem-solving"]

Lead and manage the Commercial Loan Servicing Department to ensure accurate, timely mortgage portfolio servicing. Oversee daily loan servicing operations, supervise and develop team members, and manage hiring and performance activities. Ensure compliance with applicable federal, state, and local regulations and bank policies, coordinate workflows across departments, monitor customer service quality, and drive improvements to servicing processes and KPIs.

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FursaFursa
Banc of California
Banc of California
1 month ago

VP, Commercial Loan Servicing Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead and manage the Commercial Loan Servicing Department to ensure accurate, timely mortgage portfolio servicing. Oversee daily loan servicing operations, supervise and develop team members, and manage hiring and performance activities. Ensure compliance with applicable federal, state, and local regulations and bank policies, coordinate workflows across departments, monitor customer service quality, and drive improvements to servicing processes and KPIs.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Sr. Director level

Key Responsibilities

  • •Manage the Commercial Loan Servicing Department to ensure accurate and timely servicing of the mortgage portfolio.
  • •Supervise, organize, train, and evaluate staff; handle hiring, career development, promotion, and termination actions.
  • •Oversee customer service quality within loan servicing standards and coordinate with retail banking, call center, and training resources.
  • •Ensure compliance with applicable laws, regulations, and internal policies; review and manage sub-servicer compliance and related audit materials.
  • •Manage servicing workflows, communication, policies/procedures, and KPIs; resolve tax, insurance, and escrow issues and support year-end reporting.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid LeaveHsaFsa

Key Requirements

  • •Minimum of five (5) years of experience in loan servicing with supervisory skills; a bachelor’s degree is preferred.
  • •Knowledge of and experience ensuring compliance with state and federal mortgage-related regulations.
  • •Intermediate computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • •Advanced math skills and ability to calculate, balance, and identify errors related to loan servicing.
  • •Ability to lead, train, and supervise four or more employees, with strong organization and communication skills.
Experience:5+ yearsBanking
Education:Bachelor's
Skills:LeadershipOrganizational skillsTime managementCommunicationProblem-solving
Licenses:Driver's License
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookSix SigmaLeanSAS 70

Company Brief

Banc of California
Provides commercial and business banking services including deposits, lending, treasury management, and specialty financing for small and middle-market businesses, entrepreneurs, and real estate clients through its U.S. banking operations.
Industry: Corporate Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1941
WebsiteLinkedIn