Thales

2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer Success Manager responsible for maintaining and growing relationships with key customers, driving adoption and expansion of SaaS products, guiding onboarding through renewals, and acting as the voice of the customer to internal teams. Will collaborate with sales and delivery teams to maximize value, drive customer satisfaction, and identify opportunities for upsell and revenue growth within financial institutions and fintech sectors in the Philippines.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as the main point of contact for newly won or existing SaaS customers, building and maintaining strong relationships
•Support customers from implementation through the Adopt, Expand and Renew sales cycles of contracted services to drive long-term account success and value
•Collaborate with Land Sales team to ensure optimal responsibility transition from the Land towards the Adopt phase of our customer engagements
•Be accountable for successful customer onboarding journey by working closely with Thales delivery teams and the customer, to drive a smooth integration and adoption of our services, and ensure a fast project completion in order to maximize revenue generation
•Lead and manage conflict resolution to ensure excellent customer service and experience with Thales
•Become the voice of customer, and provide feedback to internal teams regarding needs and recommendations on new products and services definition

Travel: High travel

Key Requirements

•5+ years of experience in a sales or account executive role within the Financial Institutions and/or FinTech industry, with the ability to coordinate multiple stakeholders in a complex sale process

Experience:5+ yearsFintechFinancial servicesSaaS

Skills:Customer serviceCommunicationLeadershipProblem-solvingData-driven

Languages:English

Tech Stack:SaaSCloudDigital identityTokenizationPayments

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as the main point of contact for newly won or existing SaaS customers, building and maintaining strong relationships
•Support customers from implementation through the Adopt, Expand and Renew sales cycles of contracted services to drive long-term account success and value
•Collaborate with Land Sales team to ensure optimal responsibility transition from the Land towards the Adopt phase of our customer engagements
•Be accountable for successful customer onboarding journey by working closely with Thales delivery teams and the customer, to drive a smooth integration and adoption of our services, and ensure a fast project completion in order to maximize revenue generation
•Lead and manage conflict resolution to ensure excellent customer service and experience with Thales
•Become the voice of customer, and provide feedback to internal teams regarding needs and recommendations on new products and services definition

Travel: High travel

Key Requirements

•5+ years of experience in a sales or account executive role within the Financial Institutions and/or FinTech industry, with the ability to coordinate multiple stakeholders in a complex sale process

Experience:5+ yearsFintechFinancial servicesSaaS

Skills:Customer serviceCommunicationLeadershipProblem-solvingData-driven

Languages:English

Tech Stack:SaaSCloudDigital identityTokenizationPayments

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn