Associate - Sales and Support Customer Care (Japanese Speaker)

Sutherland
Kuala Lumpur
Workplace: OnsiteFull timeMYR 8,000 - 9,000 monthlyFunction: SalesEducation: high_schoolSkills: ["Communication","Customer-oriented approach","Professionalism","Persuasion","Rapport building"]

Provide sales and customer care support for Japanese-speaking clients by handling calls professionally, building rapport, and maintaining accurate customer records. Use strong communication and a customer-oriented approach to present and persuade effectively. Ensure account information is kept up to date while supporting day-to-day service operations, with computer proficiency expected. Work shifts in a Kuala Lumpur office, including rotating weekends.

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FursaFursa
Sutherland
Sutherland
1 month ago

Associate - Sales and Support Customer Care (Japanese Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide sales and customer care support for Japanese-speaking clients by handling calls professionally, building rapport, and maintaining accurate customer records. Use strong communication and a customer-oriented approach to present and persuade effectively. Ensure account information is kept up to date while supporting day-to-day service operations, with computer proficiency expected. Work shifts in a Kuala Lumpur office, including rotating weekends.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Maintain a high level of professionalism with clients and establish positive rapport with every caller.
  • •Present, persuade, and communicate effectively with customers.
  • •Maintain customer records by updating account information.
  • •Provide customer-oriented support through exemplary communication.
  • •Support sales and customer care operations as part of a shift-based office team.

Pay and Benefits

Salary: MYR 8,000 - 9,000 monthly

Key Requirements

  • •High school diploma or GED.
  • •Japanese speaking with Kanji writing skill.
  • •Non-native candidates should have N1 or N2 certification.
  • •Ability to communicate professionally and build rapport with clients.
  • •Excellent knowledge of computer.
Experience:E-commerce
Education:High School
Skills:CommunicationCustomer-oriented approachProfessionalismPersuasionRapport building
Languages:EnglishJapanese
Tech Stack:Computer

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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