Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Empathy","Resilience"]

Drive revenue through consultative outbound calls to prospective and existing Canada-based customers. Promote telecom plans, upgrades, bundles, and retention offers while understanding customer needs and recommending tailored solutions. Meet daily, weekly, and monthly sales targets, handle objections professionally, and maintain accurate CRM records for calls, conversions, and follow-ups. Ensure compliance with scripts, quality, and process standards while delivering strong customer experience.

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FursaFursa
NTT
NTT
3 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Drive revenue through consultative outbound calls to prospective and existing Canada-based customers. Promote telecom plans, upgrades, bundles, and retention offers while understanding customer needs and recommending tailored solutions. Meet daily, weekly, and monthly sales targets, handle objections professionally, and maintain accurate CRM records for calls, conversions, and follow-ups. Ensure compliance with scripts, quality, and process standards while delivering strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records (calls, conversions, follow-ups) while handling objections and rejections and ensuring compliance with scripts and standards.

Key Requirements

  • •Graduate (flexible based on communication skills).
  • •1–2 years of experience; freshers welcome (BPO/sales preferred).
  • •Strong communication with neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Basic system/CRM handling with active listening and customer empathy.
Experience:1-2 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningEmpathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn