Staff Software Engineer, Product

Customer
Americas
Workplace: RemoteFull timeUSD 200,000 - 280,000 annuallyFunction: Software EngineeringSkills: ["End-to-end ownership","Comfort in ambiguity","Customer-first judgment","Technical judgment","Mentorship"]

Own ambiguous, cross-team product problems end-to-end—from framing and scoping through launch and iteration—while aligning product, design, and data on priorities and success metrics. Lead technical decisions across the stack, covering architecture, performance, reliability, and maintainability. Improve engineering practices through mentorship and reusable patterns, use AI responsibly throughout the lifecycle, and participate in on-call rotation for supported systems.

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FursaFursa
Customer
Customer
17 hours ago

Staff Software Engineer, Product

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own ambiguous, cross-team product problems end-to-end—from framing and scoping through launch and iteration—while aligning product, design, and data on priorities and success metrics. Lead technical decisions across the stack, covering architecture, performance, reliability, and maintainability. Improve engineering practices through mentorship and reusable patterns, use AI responsibly throughout the lifecycle, and participate in on-call rotation for supported systems.
Location: Americas
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Own important ambiguous problems from initial framing through launch and iteration; set direction and stay accountable for outcomes.
  • •Partner with product, design, and data to shape priorities, scope work, and define how success will be measured.
  • •Lead technical decisions across the stack, including architecture, performance, reliability, and maintainability.
  • •Lead work across teams and systems to build alignment, resolve technical disagreements, and keep initiatives moving.
  • •Use AI throughout engineering work with sound judgment; help improve team workflows and participate in on-call rotation as required.

Pay and Benefits

Salary: USD 200,000 - 280,000 annually
Perks:Health InsuranceDentalVisionPaid ParentalPaid LeaveRemote WorkWellness StipendLearning Budget

Key Requirements

  • •Track record of leading complex work across teams or systems and delivering meaningful customer, business, or engineering outcomes.
  • •Strong backend engineering experience and ability to work across the stack to lead end-to-end technical decisions.
  • •Strong product and technical judgment, especially when problems or paths forward are unclear.
  • •Ability to influence experienced peers and align teams without formal authority.
  • •Experience using metrics, experimentation, and observability to guide decisions and improve production systems.
Skills:End-to-end ownershipComfort in ambiguityCustomer-first judgmentTechnical judgmentMentorship
Tech Stack:GoReactAI

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor