Senior Enterprise Customer Success Manager

Lead success for Datadog’s most important enterprise accounts, driving healthy product adoption from onboarding through usage maturity. Own customer success planning, oversee new-customer onboarding design and project management, and align executive decision-makers on value and outcomes. Analyze usage data to identify renewal opportunities and risks, build strategic relationships across stakeholder groups, and partner with Sales, Support, Enablement, Product, Finance, and Legal to scale best practices.