Senior Enterprise Customer Success Manager

DataDog
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Project management","Customer discovery","Collaboration"]

Lead success for Datadog’s most important enterprise accounts, driving healthy product adoption from onboarding through usage maturity. Own customer success planning, oversee new-customer onboarding design and project management, and align executive decision-makers on value and outcomes. Analyze usage data to identify renewal opportunities and risks, build strategic relationships across stakeholder groups, and partner with Sales, Support, Enablement, Product, Finance, and Legal to scale best practices.

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FursaFursa
DataDog
DataDog
1 month ago

Senior Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Lead success for Datadog’s most important enterprise accounts, driving healthy product adoption from onboarding through usage maturity. Own customer success planning, oversee new-customer onboarding design and project management, and align executive decision-makers on value and outcomes. Analyze usage data to identify renewal opportunities and risks, build strategic relationships across stakeholder groups, and partner with Sales, Support, Enablement, Product, Finance, and Legal to scale best practices.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •SalesおよびTechnical Solutionsと連携し、オンボーディングから活用成熟フェーズまでの戦略的な活用促進を主導する。
  • •新規顧客オンボーディングの全体設計およびプロジェクトマネジメントを担う。
  • •顧客サクセスプランの策定・管理・高度化を行う。
  • •エグゼクティブレベルの意思決定者と継続的にアラインし、投資価値・成果を説明し続ける。
  • •利用状況データを分析して更新機会・リスクを特定し、顧客活用・健全性の最終責任者として対応する。

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEspp

Key Requirements

  • •B2B SaaSでのCustomer SuccessまたはAccount Managementの実務経験5年以上（技術者向け顧客対応経験は尚可）。
  • •大規模エンタープライズ顧客を含むアカウントポートフォリオ担当で豊富な実績がある。
  • •顧客の課題・目的・優先順位を深く理解するためのディスカバリーを高いレベルで実行できる。
  • •複雑な概念を分かりやすく伝え、顧客の課題・目的に結びつけるエキスパートレベルのコミュニケーションができる。
  • •必要に応じて顧客訪問やイベント対応のための出張が可能である。
Experience:5+ yearsB2B SaaSEnterpriseCustomer success
Skills:CommunicationStakeholder managementProject managementCustomer discoveryCollaboration
Languages:JapaneseEnglish

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn