Customer Solutions Engineer

Fivetran
Texas, Philadelphia
Workplace: RemoteFull timeUSD 80,489 - 96,590.5Function: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer focus","Documentation","Collaboration"]

Provide frontline technical support to dbt Labs customers through tickets, email, and video, handling everything from basic questions to complex troubleshooting. Build deep expertise across the dbt Core and dbt platform, taking ownership from investigation through resolution. Enhance and maintain accurate, easy-to-understand documentation, collaborating with peers and engineering across time zones. Use SQL, APIs, and monitoring tools to diagnose issues, and support responses with conversational AI tools.

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FursaFursa
Fivetran
Fivetran
1 week ago

Customer Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide frontline technical support to dbt Labs customers through tickets, email, and video, handling everything from basic questions to complex troubleshooting. Build deep expertise across the dbt Core and dbt platform, taking ownership from investigation through resolution. Enhance and maintain accurate, easy-to-understand documentation, collaborating with peers and engineering across time zones. Use SQL, APIs, and monitoring tools to diagnose issues, and support responses with conversational AI tools.
Location: Texas, Philadelphia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support customers through tickets, email, and video across a range of issue complexity, from simple queries to intricate technical dilemmas.
  • •Build and deepen technical expertise across the dbt platform to assist with any challenge.
  • •Take ownership of customer issues from initial troubleshooting through resolution.
  • •Enhance documentation to ensure it is technically accurate and easy to understand.
  • •Collaborate with peers, engineering, and stakeholders across time zones, using conversational AI tools to research and author support responses and internal documentation.

Pay and Benefits

Salary: USD 80,489 - 96,590.5
Perks:Health InsurancePaid LeaveParental LeaveRsusCell Phone

Key Requirements

  • •Demonstrated coding and technical skills, including SQL, APIs, and understanding network requests.
  • •Exceptional written and verbal communication skills.
  • •Strong technical foundation in a SaaS support environment, with prior experience combining technical work and customer-facing support (e.g., engineering support or customer success).
  • •Ability to build and maintain documentation/how-to guides using multiple formats (text, images, video).
  • •Experience using conversational AI systems (e.g., Claude, ChatGPT, internal chatbots) to research, author, and review support and enablement content.
Experience:SaaS
Skills:CommunicationProblem-solvingCustomer focusDocumentationCollaboration
Languages:English
Tech Stack:DbtSQLAPIsYAMLJSONZendeskDatadogLogicMonitorSnowflakeBigQueryClaudeChatGPT

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn