TRM Labs

2 weeks ago

Account Manager, EMEA Private Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of private sector accounts across EMEA, driving full post-sale renewal and expansion from onboarding through contract renewal. You’ll manage quota for both retention and growth, surface renewal risks early, and qualify upsell opportunities. Prepare for stakeholder conversations with context on business priorities, regulatory and compliance needs, and coordinate with Sales, Customer Success, Product, Solutions Architecture, and Operations to translate feedback into actionable improvements.

Location: EMEA

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive net retention and expansion across a portfolio of private sector accounts in EMEA, identifying upsell signals and surfacing renewal risks early.
•Own the full renewal and expansion motion for accounts, from commercial negotiation through close, with quota accountability for retention and growth.
•Prepare for customer conversations using context on business priorities, regulatory environment, compliance needs, and expansion potential.
•Build trusted relationships with senior and working-level stakeholders, maintaining continuity and deepening engagement over time.
•Maintain accurate pipeline and forecast data in Salesforce and partner cross-functionally to translate customer feedback into actionable insights.

Key Requirements

•3+ years of experience in account management, customer success, or a post-sale SaaS role, ideally supporting private sector customers in EMEA.
•Experience managing renewals and expansions, including commercial conversations with quota responsibility.
•Ability to operate across EMEA markets and build relationships across different customer types, cultures, and regulatory environments.
•Familiarity with financial crime compliance/risk domains (AML, sanctions, KYC, fraud, or crypto compliance) or strong aptitude to ramp quickly.
•Comfort managing a high-volume book of business with competing priorities and tight timelines.

Experience:3+ yearsSaaSFinancial crime complianceCryptoPrivate sector

Skills:Relationship buildingCommunicationActive listeningCross-functional collaborationAdaptability

Tech Stack:SalesforceSlack

Company Brief

TRM Labs

Provides blockchain intelligence and crypto risk management solutions to help financial institutions, governments, and crypto firms detect fraud, trace illicit activity, and comply with regulatory requirements across digital asset ecosystems.

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn

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TRM Labs

2 weeks ago

Account Manager, EMEA Private Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: EMEA

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive net retention and expansion across a portfolio of private sector accounts in EMEA, identifying upsell signals and surfacing renewal risks early.
•Own the full renewal and expansion motion for accounts, from commercial negotiation through close, with quota accountability for retention and growth.
•Prepare for customer conversations using context on business priorities, regulatory environment, compliance needs, and expansion potential.
•Build trusted relationships with senior and working-level stakeholders, maintaining continuity and deepening engagement over time.
•Maintain accurate pipeline and forecast data in Salesforce and partner cross-functionally to translate customer feedback into actionable insights.

Key Requirements

•3+ years of experience in account management, customer success, or a post-sale SaaS role, ideally supporting private sector customers in EMEA.
•Experience managing renewals and expansions, including commercial conversations with quota responsibility.
•Ability to operate across EMEA markets and build relationships across different customer types, cultures, and regulatory environments.
•Familiarity with financial crime compliance/risk domains (AML, sanctions, KYC, fraud, or crypto compliance) or strong aptitude to ramp quickly.
•Comfort managing a high-volume book of business with competing priorities and tight timelines.

Experience:3+ yearsSaaSFinancial crime complianceCryptoPrivate sector

Skills:Relationship buildingCommunicationActive listeningCross-functional collaborationAdaptability

Tech Stack:SalesforceSlack

Company Brief

TRM Labs

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn