Customer Support Engineer (Europe)

Coder
Warsaw
Workplace: RemoteFull timePLN 266,000 - 360,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Analytical thinking","Troubleshooting","Clear communication","Attention to detail"]

Join a collaborative customer support team to reproduce and debug complex customer issues using test environments and tools. Communicate tactfully with customers by providing diagnostics, resolution steps, and product/process guidance, including urgent high-severity cases. Collaborate with Product and Customer Success teams and Enterprise Account Managers, identify usage trends and bugs, improve support processes, and document activity to internal and external security standards. Participate in periodic on-call rotation and help grow the team’s knowledge base.

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FursaFursa
Coder
Coder
1 day ago

Customer Support Engineer (Europe)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join a collaborative customer support team to reproduce and debug complex customer issues using test environments and tools. Communicate tactfully with customers by providing diagnostics, resolution steps, and product/process guidance, including urgent high-severity cases. Collaborate with Product and Customer Success teams and Enterprise Account Managers, identify usage trends and bugs, improve support processes, and document activity to internal and external security standards. Participate in periodic on-call rotation and help grow the team’s knowledge base.
Location: Warsaw
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Reproduce and debug customer issues using test environments and tools, including urgent high-severity cases.
  • •Provide diagnostic and resolution steps, process and product guidance, and follow up after issues are resolved.
  • •Identify and communicate product usage trends, bugs, and feature requests.
  • •Document and record all customer activity in line with internal and external security standards.
  • •Collaborate with Enterprise Account Managers to lead customer debugging calls and contribute to the customer knowledge base and best-practices guides.

Pay and Benefits

Salary: PLN 266,000 - 360,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of customer support engineering experience (or comparable customer-facing technical role), preferably for mission-critical software.
  • •3+ years supporting enterprise-sized companies.
  • •2+ years diagnosing production network connectivity and performance issues.
  • •Experience communicating clearly and effectively (verbal and written) and providing tactful customer interactions.
  • •Hands-on experience with Terraform, cloud platforms/distributed systems/microservices, and containerization (e.g., Kubernetes).
Experience:Enterprise softwareStartup environment
Skills:Problem-solvingAnalytical thinkingTroubleshootingClear communicationAttention to detail
Tech Stack:TerraformBashPythonRubyKubernetesGitHubREST APIsCommand line toolsMicroservicesDistributed systemsContainerizationGit

Company Brief

Coder
Provides self-hosted cloud development environments and enterprise tooling that centralize developer workspaces, improving security, onboarding, and developer productivity for organizations.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Austin, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor