Auto Loan Customer Service Associate

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Active listening","Verbal communication","Written communication","Problem-solving","Negotiation"]

Handle inbound and outbound calls with existing auto loan customers to review account status, resolve issues, and secure payments or payment arrangements. Support customers who face unexpected financial obligations by providing excellent service, overcoming payment objections, and contacting delinquent customers. Collaborate with the loan servicing team, maintain positive relationships, and meet production goals in a fast-paced environment while demonstrating empathy, patience, and strong communication.

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FursaFursa
Sutherland
Sutherland
2 days ago

Auto Loan Customer Service Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle inbound and outbound calls with existing auto loan customers to review account status, resolve issues, and secure payments or payment arrangements. Support customers who face unexpected financial obligations by providing excellent service, overcoming payment objections, and contacting delinquent customers. Collaborate with the loan servicing team, maintain positive relationships, and meet production goals in a fast-paced environment while demonstrating empathy, patience, and strong communication.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound or outbound calls with existing customers to educate them on account status and help solve problems.
  • •Attempt to secure payments or set up payment arrangements, helping customers maintain strong credit standing.
  • •Provide customer service to customers needing assistance meeting contract obligations due to unexpected financial obligations.
  • •Contact delinquent customers and overcome objections about making payments.
  • •Maintain positive relationships with the loan servicing team and meet or exceed production goals.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveCommuter BenefitsPaid Referral

Key Requirements

  • •Must be 18 years and older.
  • •Have a minimum of 3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
  • •Must have a valid (not expired) government issued ID, TRN and NIS card.
  • •Must have flexible availability to work any day and any assigned shift weekly (weekends and public holidays).
  • •Must be able to train and/or work onsite and pass a criminal background check and drug test as needed.
Experience:Customer serviceCollections
Education:High School
Skills:Active listeningVerbal communicationWritten communicationProblem-solvingNegotiation
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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