Analista Sênior de Excelência Operacional - Mercado Envios

Senior Operational Excellence Analyst for Mercado Envios, responsible for developing and implementing institutional, behavioral, process, and integration trainings for internal and external teams. Organizes schedules, locations, and resources; builds training content and visuals; implements management dashboards and metrics to monitor learning and performance; researches process improvements to support audits, governance, and scalable training solutions.