Vori Health

1 week ago

Client Success Director (100% Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead strategic, executive-level client relationships with a focus on health plan accounts—driving satisfaction, retention, and long-term partnership growth. Own portfolio performance across utilization, engagement, clinical/quality outcomes, and satisfaction metrics. Translate complex data into clear value/ROI narratives, run quarterly business reviews, and coordinate cross-functionally across Sales, Clinical, Operations, Product, Marketing, and Implementation to deliver a seamless client experience. Help shape and scale the Client Success function as Vori grows.

Location: Nashville

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Provide strategic leadership and serve as trusted advisor to executive and operational stakeholders across key client accounts, with a focus on health plans.
•Monitor and analyze client performance across utilization, engagement, clinical and quality outcomes, satisfaction, and other business metrics.
•Develop strategic account plans aligned to client goals and Vori’s long-term partnership strategy, including retention and renewal execution.
•Coordinate cross-functionally across Sales, Clinical, Operations, Product, Marketing, and Implementation to deliver a high-quality, consistent client experience.
•Lead quarterly business reviews and strategic planning discussions, translate performance data into value/ROI narratives, and surface client insights to inform internal strategy.

Travel: High travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkEquityPaid LeaveParental LeaveLearning Budget

Key Requirements

•8+ years in commercially-oriented client success, strategic account management, health plan account management, benefits consulting, or a related client-facing healthcare role.
•Demonstrated experience managing national and large regional health plan clients.
•Deep knowledge of healthcare, payer organizations, healthcare benefits, and the processes used within them.
•Proven ability to manage complex client relationships with a focus on retention, satisfaction, and long-term growth.
•Strong communication and presentation skills, including engaging executive stakeholders.

Experience:8+ yearsHealthcareHealth plansClient successAccount managementValue-based care

Skills:ProactiveHighly accountableSolution-orientedRelationship-drivenStrategic and collaborative

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vori Health

Website

Loading job details...

Preparing the role view and application actions.

Vori Health

1 week ago

Client Success Director (100% Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Nashville

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Provide strategic leadership and serve as trusted advisor to executive and operational stakeholders across key client accounts, with a focus on health plans.
•Monitor and analyze client performance across utilization, engagement, clinical and quality outcomes, satisfaction, and other business metrics.
•Develop strategic account plans aligned to client goals and Vori’s long-term partnership strategy, including retention and renewal execution.
•Coordinate cross-functionally across Sales, Clinical, Operations, Product, Marketing, and Implementation to deliver a high-quality, consistent client experience.
•Lead quarterly business reviews and strategic planning discussions, translate performance data into value/ROI narratives, and surface client insights to inform internal strategy.

Travel: High travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkEquityPaid LeaveParental LeaveLearning Budget

Key Requirements

•8+ years in commercially-oriented client success, strategic account management, health plan account management, benefits consulting, or a related client-facing healthcare role.
•Demonstrated experience managing national and large regional health plan clients.
•Deep knowledge of healthcare, payer organizations, healthcare benefits, and the processes used within them.
•Proven ability to manage complex client relationships with a focus on retention, satisfaction, and long-term growth.
•Strong communication and presentation skills, including engaging executive stakeholders.

Experience:8+ yearsHealthcareHealth plansClient successAccount managementValue-based care

Skills:ProactiveHighly accountableSolution-orientedRelationship-drivenStrategic and collaborative

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vori Health

Website