CSR/Teller - Royal Oak MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem resolution","Sound judgment","Initiative","Confidentiality"]

Provide excellent customer service in all interactions, listening to customer needs and guiding them to the right financial solutions. Follow up on customer questions, resolve issues, and maintain confidentiality while adhering to the Bancorp Code of Business Conduct. Perform daily office responsibilities, maintain accurate balancing records, and direct more complex issues to leadership as needed. Identify opportunities to refer customers to bankers and business partners for consultative conversations.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Royal Oak MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions, listening to customer needs and guiding them to the right financial solutions. Follow up on customer questions, resolve issues, and maintain confidentiality while adhering to the Bancorp Code of Business Conduct. Perform daily office responsibilities, maintain accurate balancing records, and direct more complex issues to leadership as needed. Identify opportunities to refer customers to bankers and business partners for consultative conversations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service by listening to customers, asking questions, and guiding them to meet their financial needs.
  • •Follow up on customer questions and find solutions to address issues.
  • •Maintain confidentiality of customer business and adhere to the Code of Business Conduct and Ethics and related policies.
  • •Perform daily office responsibilities to support efficient operation, including maintaining balancing records and addressing outages as needed.
  • •Identify customer needs during interactions and refer customers to bankers and business partners using appropriate tracking tools.

Key Requirements

  • •High school diploma or GED.
  • •Extensive cash handling experience (work involves extensive cash handling).
  • •Comfortably and confidently interact with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceProblem resolutionSound judgmentInitiativeConfidentiality

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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