Customer Specialist (In Store)

CarMax
Phoenix
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver an iconic, customer-first experience for the car-buying and selling journey—guiding customers through sales, appraisals, test drives, and financing applications. Assess vehicle condition and document findings for Buyers, manage inventory check-in and reconciliation, and perform cosmetic inspections to meet CarMax quality standards. Handle key administrative tasks, coordinate service appointments, review repair order invoices, and follow EH&S requirements in a fast-paced in-store environment.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist (In Store)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience for the car-buying and selling journey—guiding customers through sales, appraisals, test drives, and financing applications. Assess vehicle condition and document findings for Buyers, manage inventory check-in and reconciliation, and perform cosmetic inspections to meet CarMax quality standards. Handle key administrative tasks, coordinate service appointments, review repair order invoices, and follow EH&S requirements in a fast-paced in-store environment.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct accurate vehicle condition assessments and document details for appraisals and Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks, coordinate service appointments, and review repair order invoices for accurate billing.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment while following processes accurately.
  • •High School Diploma (or equivalent) and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer serviceAutomotive
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn