Case Manager - Critical Escalations, Trust and Safety

Oversee the most sensitive Trust and Safety concerns, independently assessing information and recommending actions via phone and email. Mitigate organizational risk while ensuring issues are addressed with discretion, including handling personally identifiable information and interpreting complex legal documents. Manage payment and distribution related to the Thumbtack Guarantee, guide others on escalated matters, and collaborate with cross-functional teams such as legal to protect users and the Thumbtack marketplace.