Helpdesk Associate-L1 Technical

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Independent work","Customer handling","Troubleshooting","Reading comprehension"]

Provide L1 technical support to identify, prioritize, and resolve reported issues via phone, email, and chat. Serve as a liaison between customers and client infrastructure/departments, using strong customer handling and troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. Work independently while following organizational policies and procedures, including rotating shifts and excellent English communication plus Polish.

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FursaFursa
NTT
NTT
2 months ago

Helpdesk Associate-L1 Technical

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide L1 technical support to identify, prioritize, and resolve reported issues via phone, email, and chat. Serve as a liaison between customers and client infrastructure/departments, using strong customer handling and troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. Work independently while following organizational policies and procedures, including rotating shifts and excellent English communication plus Polish.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide L1 technical guidance to identify, prioritize, and resolve reported problems via phone, email, and chat.
  • •Act as a liaison between customers and departments within the Client Infrastructure at the associate level.
  • •Support troubleshooting for issues related to MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
  • •Participate in supportive coordination to help move customer-reported issues toward resolution.
  • •Follow organizational policies and procedures while working rotational shifts.

Key Requirements

  • •Graduate (must be a Graduate).
  • •1+ years of international calling experience with good communication skills.
  • •Ability to work independently and adhere to organizational policies and procedures.
  • •Excellent customer handling and verbal communication skills.
  • •Comfortable working in a rotational shift and able to communicate in English and Polish (reading comprehension, writing, and verbal).
Experience:International calling
Education:Bachelor's
Skills:CommunicationIndependent workCustomer handlingTroubleshootingReading comprehension
Languages:EnglishPolish
Tech Stack:MS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applicationsPhoneEmailChat

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn