Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Sales mindset","Persuasion","Active listening","Resilience"]

Drive outbound telecom sales for Canada-based customers by making high-volume calls, promoting plans/upgrades/bundles, and handling objections to reach daily, weekly, and monthly targets. Use a consultative approach to understand customer needs, recommend tailored retention offers, and maintain accurate CRM records for calls, conversions, and follow-ups. Operate on a night shift aligned to North American time zones with work fully from office.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Drive outbound telecom sales for Canada-based customers by making high-volume calls, promoting plans/upgrades/bundles, and handling objections to reach daily, weekly, and monthly targets. Use a consultative approach to understand customer needs, recommend tailored retention offers, and maintain accurate CRM records for calls, conversions, and follow-ups. Operate on a night shift aligned to North American time zones with work fully from office.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products/services including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records for calls, conversions, and follow-ups while complying with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRetirementLong-term Disability

Key Requirements

  • •Graduate qualification (flexible based on communication skills).
  • •2–4 years of experience, preferably in BPO/sales.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, plus active listening and customer empathy.
  • •Basic system/CRM handling and ability to handle rejection professionally.
Experience:2-4 yearsBPOSales
Education:Bachelor's
Skills:CommunicationSales mindsetPersuasionActive listeningResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn