Software Support Engineer

Endava Technology
Hanoi
Workplace: HybridFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Troubleshooting","Problem-solving","Customer focus","Root cause analysis"]

Provide day-to-day support to end customers and partners for middleware software powering products in a video delivery network. Troubleshoot complex issues, deliver customer guidance, and perform corrective actions and root-cause analysis. Collaborate closely with R&D and Solution Architects to resolve problems, participate in a 24/7 on-call rota for emergency cases, and contribute actively to customer satisfaction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Endava Technology
Endava Technology
14 hours ago

Software Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide day-to-day support to end customers and partners for middleware software powering products in a video delivery network. Troubleshoot complex issues, deliver customer guidance, and perform corrective actions and root-cause analysis. Collaborate closely with R&D and Solution Architects to resolve problems, participate in a 24/7 on-call rota for emergency cases, and contribute actively to customer satisfaction.
Location: Hanoi
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot issues in a complex environment and handle customer interactions.
  • •Provide day-to-day service and support to end customers and partners globally.
  • •Advise customers on system usage and deliver troubleshooting support, corrective actions, and root-cause analysis.
  • •Work closely with R&D and Solution Architects to find solutions and resolve customer issues.
  • •Participate in a 24/7 on-call rota for customer emergency cases.

Pay and Benefits

Perks:EquityLearning BudgetEmployee Assistance

Key Requirements

  • •At least 2 years of relevant work experience.
  • •Good English skills.
  • •Strong analytic, troubleshooting, and problem-solving capabilities.
  • •Familiar with Linux environment.
  • •Able to read and understand C/C++ programming language and have experience with bash and Python scripts.
Experience:2+ yearsMiddlewareVideo delivery networkSystem integrationProduct maintenanceCustomer support
Skills:CommunicationTroubleshootingProblem-solvingCustomer focusRoot cause analysis
Languages:English (US)
Tech Stack:LinuxCC++BashPython

Company Brief

Endava Technology
Provides IT services and digital engineering, delivering software development, automation, and consulting to enterprises across financial services, payments, telecommunications, and retail to accelerate digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2000
WebsiteLinkedIn