Senior Director, Client Support - US & Canadian Markets

Discover Financial
Chicago
Workplace: OnsiteFull timeUSD 217,000 - 247,700 annuallyFunction: Executive & General ManagementExperience: 9+ yearsEducation: certificationSkills: ["Leadership","People management","Relationship management","Operational excellence","Performance management"]

Lead the Enablement Partner Support organization for US & Canadian enterprise markets, serving as a strategic leader for a management team supporting onboarding, product enablement, and relationship management for key network participants. Drive operational readiness and improve the operating model to deliver seamless, high-touch partner support across a matrixed business environment, partnering with the US & Canadian Markets Operations Leadership Team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
3 days ago

Senior Director, Client Support - US & Canadian Markets

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the Enablement Partner Support organization for US & Canadian enterprise markets, serving as a strategic leader for a management team supporting onboarding, product enablement, and relationship management for key network participants. Drive operational readiness and improve the operating model to deliver seamless, high-touch partner support across a matrixed business environment, partnering with the US & Canadian Markets Operations Leadership Team.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Serve as a core member of the United States & Canadian Markets Operations Leadership Team.
  • •Lead the Enablement Partner Support team, providing operational support for Discover network participants including issuers, acquirers, and processors.
  • •Drive operational readiness by improving the operating model and enhancing partner support.
  • •Establish and sustain a well-managed operating environment and deliver impactful results.
  • •Champion client-facing leadership for onboarding, continuous product enablement, and world-class relationship management for strategic global partners.

Pay and Benefits

Salary: USD 217,000 - 247,700 annually

Key Requirements

  • •HS Diploma, GED, or equivalent certification.
  • •At least 9 years of experience in client support, account management, or relationship management in payments, fintech, or financial services.
  • •At least 6 years of people leadership and performance management experience.
  • •Preferred: Bachelor's or Master's Degree.
  • •Preferred: Experience working within a major payment network; and 12+ years (or 8+ years people leadership) in related areas.
Experience:9+ yearsPaymentsFintechFinancial services
Education:Certification / Diploma
Skills:LeadershipPeople managementRelationship managementOperational excellencePerformance management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn