Service Manager (Bogota, Distrito Capital de Bogota, CO)

Adidas
Bogotá
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Business analysis","Service level management","Incident management","Problem management","Change management"]

Manage IT service delivery by coordinating service level performance, incident and problem management, and service acceptance for new or changed processes. Conduct business analysis to identify operational needs and define acceptance tests, while engaging in change control and release/deployment activities. Partner with Global IT and business functions to ensure SLAs are met and risks are planned for, and provide guidance and possible input on team resourcing and leadership development.

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Adidas
Adidas
6 hours ago

Service Manager (Bogota, Distrito Capital de Bogota, CO)

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Last checked: 6 hours agoStatus: Live

Job Summary

Manage IT service delivery by coordinating service level performance, incident and problem management, and service acceptance for new or changed processes. Conduct business analysis to identify operational needs and define acceptance tests, while engaging in change control and release/deployment activities. Partner with Global IT and business functions to ensure SLAs are met and risks are planned for, and provide guidance and possible input on team resourcing and leadership development.
Location: Bogotá
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Investigate operational needs, problems, and improvement opportunities for new or changed processes.
  • •Monitor service delivery performance metrics and ensure service level agreements (SLAs) are not breached without planning for deterioration.
  • •Engage with project management to confirm products meet service acceptance criteria and feed into change management processes.
  • •Develop, document, and implement changes using change control procedures; administer recording and logging for release/deployment activities.
  • •Identify, register, categorize, and manage incidents and problems, supporting implementation of remedies and preventative measures; may provide input on staffing and team workload management.

Key Requirements

  • •Bachelor’s degree in Business Administration or IT (or equivalent education and experience).
  • •At least 5 years of experience in IT.
  • •2 years of experience in a relevant area.
  • •1 year of experience in team management.
  • •Proficient spoken and written English, with understanding of different cultures.
Experience:5+ yearsIT
Education:Bachelor's in Business Administration or IT
Skills:Business analysisService level managementIncident managementProblem managementChange management
Languages:English

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
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