Associate Director/Group Manager - Capacity Management

Aon
Bengaluru
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 20+ yearsSkills: ["Executive presence","Strategic thinking","Change leadership","Talent leadership","Influencing stakeholders"]

Set the enterprise workforce management strategy, methodology, and governance across multiple businesses, sites, or geographies. Lead a player-coach approach to build and challenge demand, forecasting, and capacity models, integrate long-range outlooks and transformation inputs, and run executive capacity reviews. Define performance measures for forecast accuracy and capacity adherence, drive corrective action, and lead/develop the WFM organization in partnership with Finance, HR, Operations, and Technology.

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FursaFursa
Aon
Aon
2 days ago

Associate Director/Group Manager - Capacity Management

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Last checked: 10 hours agoStatus: Live

Job Summary

Set the enterprise workforce management strategy, methodology, and governance across multiple businesses, sites, or geographies. Lead a player-coach approach to build and challenge demand, forecasting, and capacity models, integrate long-range outlooks and transformation inputs, and run executive capacity reviews. Define performance measures for forecast accuracy and capacity adherence, drive corrective action, and lead/develop the WFM organization in partnership with Finance, HR, Operations, and Technology.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Define and own the enterprise workforce management strategy, methodology, governance, data standards, model controls, and planning calendar across multiple businesses/sites.
  • •Personally review and, when required, build critical forecasting, demand, and capacity models; challenge assumptions, forecast bias, and investment cases.
  • •Integrate long-range business outlooks, budgets, transformation roadmaps, automation, location strategy, attrition, hiring, learning curves, and productivity into workforce scenarios.
  • •Chair executive capacity reviews and present clear choices, risks, costs, and service implications to support hiring, location, skill, vendor, and productivity decisions.
  • •Establish performance measures (forecast accuracy, utilisation/occupancy/shrinkage/capacity adherence/productivity) and lead/develop the WFM organization, strengthening quantitative and Excel capability.

Key Requirements

  • •Bachelor’s or master’s degree in a relevant discipline (specific discipline requirements to be confirmed).
  • •Recognized WFM certification (e.g., WFM Professional / Certified Workforce Planning Professional) and hands-on WFM tool certification (NICE IEX, Verint, Genesys).
  • •20+ years of work experience, including 15+ years in workforce management, forecasting, or capacity planning, and 5+ years leading multi-business/multi-site teams.
  • •Demonstrated quantitative and advanced analytics capability, including advanced Excel/Power Query modelling and statistics/forecasting or Power BI certification.
  • •Enterprise experience designing workforce models across demand, workload, productivity, shrinkage, service levels, location, and skill mix.
Experience:20+ yearsWorkforce managementForecastingCapacity planning
Skills:Executive presenceStrategic thinkingChange leadershipTalent leadershipInfluencing stakeholders
Certifications:WFM ProfessionalCertified Workforce Planning ProfessionalNICE IEXVerintGenesys
Languages:English
Tech Stack:ExcelPower QueryPower BINICE IEXVerintGenesys

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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