Customer Support Officer

GitMax
Madrid
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Interpersonal skills","Customer focus","Attention to detail"]

Assist clients with inquiries about trading accounts, platform navigation, deposits and withdrawals, and onboarding, while coordinating with internal teams to ensure a smooth client experience. You’ll handle KYC processes, log interactions for compliance, identify potential security issues, and contribute to service improvements in a fast-paced, international finance environment.

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FursaFursa
GitMax
GitMax
3 months ago

Customer Support Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Assist clients with inquiries about trading accounts, platform navigation, deposits and withdrawals, and onboarding, while coordinating with internal teams to ensure a smooth client experience. You’ll handle KYC processes, log interactions for compliance, identify potential security issues, and contribute to service improvements in a fast-paced, international finance environment.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries related to accounts, deposits, withdrawals, and trading platform use.
  • •Guide new clients through onboarding, KYC, and account verification.
  • •Log and track customer interactions in compliance with regulatory standards.
  • •Escalate technical or complex issues to relevant departments and support internal teams with feedback.
  • •Identify potential security issues or fraudulent activity and contribute to continuous improvement of customer support services.

Pay and Benefits

Perks:Health InsuranceAnnual Bonus

Key Requirements

  • •Degree in Finance, Economics, or a related field
  • •2+ years of customer support experience, ideally in financial services or brokerage
  • •Fluency in English and Spanish (spoken and written)
  • •Excellent communication and interpersonal skills; proactive and detail-oriented
  • •Team player with the ability to work in a fast-paced environment
Experience:2+ yearsFinanceFintechInvestmentBrokerage
Education:Bachelor's in Finance
Skills:CommunicationTeamworkInterpersonal skillsCustomer focusAttention to detail
Languages:EnglishSpanish

Company Brief

GitMax
Offers Git-based code hosting and developer collaboration tools, including repository management, pull request workflows, and CI/CD integrations to streamline software development and team workflows.
Industry: Developer Tools
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