Bilingual Implementation Specialist (Spanish/English)

Block
San Francisco
Workplace: RemoteFull timeUSD 42.15 - 63.23Function: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Communication","Stakeholder management","Project management","Independent work","Time management"]

Drive the final stages of the onboarding journey for Square sellers, guiding US merchants from discovery through go-live activation. Provide specialist onboarding and training, manage multi-merchant projects, resolve obstacles with clear stakeholder communication, and stay current on Square’s platform, products, integrations, and releases. Create training materials, execute onboarding data entry/migration tasks, and document feature requests to support future product roadmaps while helping Square expand internationally.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Block
Block
2 days ago

Bilingual Implementation Specialist (Spanish/English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Drive the final stages of the onboarding journey for Square sellers, guiding US merchants from discovery through go-live activation. Provide specialist onboarding and training, manage multi-merchant projects, resolve obstacles with clear stakeholder communication, and stay current on Square’s platform, products, integrations, and releases. Create training materials, execute onboarding data entry/migration tasks, and document feature requests to support future product roadmaps while helping Square expand internationally.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Drive world-class seller onboarding and implementation, ensuring go-live timelines and accelerating deal velocity.
  • •Specialize in onboarding and training to help sellers complete discovery and onboarding journeys.
  • •Create and maintain training materials for internal teams and external partners.
  • •Lead high-impact multi-merchant onboarding projects, including resource allocation and timely delivery.
  • •Execute onboarding data entry and migration tasks for select sellers and document feature requests for product roadmaps.
Travel: Low travel

Pay and Benefits

Salary: USD 42.15 - 63.23
Perks:Health InsuranceRetirement SavingsRemote WorkEquityWellness StipendParental LeavePaid LeaveLearning Budget

Key Requirements

  • •BA/BS degree (preferably).
  • •2-3 years in a customer-facing role, preferably in software implementation, support, sales/account management, or customer success.
  • •Project management experience and ability to lead multiple complex initiatives with competing priorities.
  • •Strong written and verbal communication skills; ability to operate independently and thrive in ambiguity.
  • •Experience with POS, payments, or tech industries is a plus; hardware installation and network configuration experience is a plus.
Experience:Software implementationPaymentsPOSTechnology
Education:Bachelor's
Skills:CommunicationStakeholder managementProject managementIndependent workTime management
Languages:SpanishEnglish

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn