Care Expert - Belgium (NL+EN)

Alan
Belgium, France
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Empathy","Communication","Teamwork","Problem-solving","Learning mindset"]

Provide front-line support to Alan members in Belgium by handling questions via chat, email, and phone with transparent, accurate, and friendly service. Beyond answering inquiries, work on projects to improve Alan’s processes, tools, and product by identifying improvement opportunities. Learn to become an expert in care and insurance, while supporting and helping grow the Care team in Belgium.

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Alan
Alan
19 hours ago

Care Expert - Belgium (NL+EN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide front-line support to Alan members in Belgium by handling questions via chat, email, and phone with transparent, accurate, and friendly service. Beyond answering inquiries, work on projects to improve Alan’s processes, tools, and product by identifying improvement opportunities. Learn to become an expert in care and insurance, while supporting and helping grow the Care team in Belgium.
Location: Belgium, France
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle member questions in a meaningful, pleasant, and fast way through chat, email, and phone
  • •Deliver transparent, accurate, clear, and helpful support focused on member health
  • •Work on projects that depend on your interests and background, improving processes and tools
  • •Analyze what you see, identify improvement opportunities, and propose changes to enhance the product
  • •Help grow the Belgium Care team and learn care and insurance expertise alongside colleagues

Key Requirements

  • •At least 2 years of experience in customer support, education, or communication
  • •Bilingual: English + Dutch OR English + French
  • •A passion for caring for members and solving their problems
  • •Comfortable communicating in writing and with computers/technology
  • •Highly empathetic, motivated, and able to collaborate, learn, and guide others
Experience:2+ years
Skills:EmpathyCommunicationTeamworkProblem-solvingLearning mindset
Languages:EnglishDutchFrench
Tech Stack:ChatEmailPhone

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor