Customer Care Specialist - Chinese (f/m/d) @MYTHERESA

YOOX Net‑a‑Porter Group
Barcelona
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Critical thinking","Problem-solving","Teamwork"]

Manage customer requests for MYTHERESA, building lasting relationships through warm welcomes and personalized service. Handle phone and email inquiries efficiently, accurately, and within department service/KPI standards. Maintain a portfolio of relevant customers and collaborate closely with Payments, Customs, Warehouse, and Shipping to ensure smooth order experiences. The role is based in Barcelona and requires native Chinese proficiency and strong English communication.

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YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
2 days ago

Customer Care Specialist - Chinese (f/m/d) @MYTHERESA

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Manage customer requests for MYTHERESA, building lasting relationships through warm welcomes and personalized service. Handle phone and email inquiries efficiently, accurately, and within department service/KPI standards. Maintain a portfolio of relevant customers and collaborate closely with Payments, Customs, Warehouse, and Shipping to ensure smooth order experiences. The role is based in Barcelona and requires native Chinese proficiency and strong English communication.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Build lasting customer relationships and foster brand loyalty with warm, personalized service
  • •Respond efficiently, accurately, and promptly to customer requests via phone and email
  • •Consistently meet department service and KPI standards
  • •Establish and maintain relationships to build a portfolio of relevant customers
  • •Collaborate with Payments, Customs, Warehouse, and Shipping
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceStaff DiscountLearning CoursesLinkedin LearningMeal TicketsCommuter BenefitsChildcareGym MembershipShare Purchase

Key Requirements

  • •Previous experience in customer service within (luxury) retail or customer-facing roles
  • •Excellent communication and interpersonal skills with strong critical thinking and problem-solving
  • •Familiarity with customer communication and e-commerce-related technology
  • •Good computer skills, especially MS Office
  • •Native-level Chinese proficiency (written and spoken) and excellent English skills
Experience:Luxury retailE-commerce
Skills:CommunicationInterpersonal skillsCritical thinkingProblem-solvingTeamwork
Languages:ChineseEnglish
Tech Stack:MS Office

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn