Success Guide, Slack - [장애인채용, People with disabilities]

Salesforce
Seoul
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 5+ yearsSkills: ["Communication","Presentation","Facilitation","Adaptability","Learning agility"]

Lead onboarding for Slack customers who purchase Enterprise Grid and Premier Success Plan, serving as the partner throughout their post-sale enablement journey. Help build the delivery framework and standardized curriculum set to launch around late October 2026, tailor success paths to each customer’s goals, and generate adoption and risk-management insights from usage data while partnering closely with internal stakeholders.

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FursaFursa
Salesforce
Salesforce
2 days ago

Success Guide, Slack - [장애인채용, People with disabilities]

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead onboarding for Slack customers who purchase Enterprise Grid and Premier Success Plan, serving as the partner throughout their post-sale enablement journey. Help build the delivery framework and standardized curriculum set to launch around late October 2026, tailor success paths to each customer’s goals, and generate adoption and risk-management insights from usage data while partnering closely with internal stakeholders.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Lead structured Slack onboarding programs for Enterprise Grid and Premier Success Plan customers (1:1 and 1:Many).
  • •Build the delivery framework and content for the new Slack Success Plan launching in late October 2026.
  • •Understand customer business motivations, goals, and desired outcomes to provide a tailored success path.
  • •Analyze customer usage data to generate insights on adoption and risk management.
  • •Partner with Customer Success Managers and internal stakeholders to relay and resolve customer needs and contribute to success assets and the internal knowledge library.

Key Requirements

  • •5+ years of relevant experience in program planning/delivery, content delivery, or similar (candidates with less than 5 years may be considered with strong presentation/facilitation skills).
  • •Strong communication skills to identify customer pain points and translate them into next actions.
  • •Ability to flexibly adapt a standardized program to each customer’s context.
  • •Fluent Korean for business communication.
  • •Conversational English reading and writing, and the ability to take initiative in a fast-changing environment where the playbook is still forming.
Experience:5+ yearsProgram deliveryCustomer successContent delivery
Skills:CommunicationPresentationFacilitationAdaptabilityLearning agility
Languages:KoreanEnglish
Tech Stack:Slack

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor