Operations Systems Specialist

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 5+ yearsEducation: high_schoolSkills: ["Analytical thinking","Problem-solving","Documentation","Stakeholder management"]

Administer, configure, implement, and continuously improve operational self-service systems that support airport and passenger service operations. Coordinate deployments across stations, perform system testing and defect escalation, manage configurations and outputs for accuracy and compliance, and assess operational risks to prevent disruptions. Develop user guides and training materials, troubleshoot and resolve operational/system issues with stakeholders, and drive continuous improvement to enhance performance and adoption.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Operations Systems Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Administer, configure, implement, and continuously improve operational self-service systems that support airport and passenger service operations. Coordinate deployments across stations, perform system testing and defect escalation, manage configurations and outputs for accuracy and compliance, and assess operational risks to prevent disruptions. Develop user guides and training materials, troubleshoot and resolve operational/system issues with stakeholders, and drive continuous improvement to enhance performance and adoption.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Execute project activities and deliverables for company and departmental initiatives.
  • •Coordinate and support deployment of self-service technology solutions across the network.
  • •Conduct system testing, escalate defects, and ensure timely resolution.
  • •Manage system configurations, parameters, and outputs to ensure accuracy, safety, and regulatory compliance.
  • •Troubleshoot operational/system issues, maintain documentation and user guides, and drive continuous improvement.

Key Requirements

  • •Minimum 5 years’ operational experience in airline and/or ground handling operations.
  • •Subject matter expertise in departure control and/or reservations systems.
  • •Ability to manage system configurations and deployments.
  • •Working understanding of system integration with airline operational workflows.
  • •Minimum high school diploma (with on-the-job DCS training).
Experience:5+ yearsAirlinesGround handling
Education:High School
Skills:Analytical thinkingProblem-solvingDocumentationStakeholder management
Languages:English (UK)
Tech Stack:DCSDeparture controlReservations systemsSystem integration

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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