Field Enablement Lead, Technical Success

OpenAI
San Francisco
Workplace: HybridFull timeUSD 272,000 - 302,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Organizational skills","Program leadership","Stakeholder alignment","Judgment"]

Own and scale enablement for rapidly growing technical customer-facing teams. Design onboarding, role-based skill development, technical pitches and demos, and SME knowledge sharing to improve readiness and consistency. Build and maintain a versioned repository of launch-ready technical assets, then partner with Technical Success leadership, Product Enablement, and SMEs to identify skill gaps and deliver targeted learning interventions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
OpenAI
OpenAI
2 days ago

Field Enablement Lead, Technical Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own and scale enablement for rapidly growing technical customer-facing teams. Design onboarding, role-based skill development, technical pitches and demos, and SME knowledge sharing to improve readiness and consistency. Build and maintain a versioned repository of launch-ready technical assets, then partner with Technical Success leadership, Product Enablement, and SMEs to identify skill gaps and deliver targeted learning interventions.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Design, implement, and scale comprehensive enablement programs aligned to Technical Success onboarding and ongoing readiness needs.
  • •Redefine and operate the Subject Matter Expert (SME) program with pathways for experts to share knowledge and raise technical depth.
  • •Own and maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets.
  • •Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps and deliver targeted learning interventions.
  • •Capture, vet, organize, and make field- and SME-generated technical content easy to discover, trust, and reuse.

Pay and Benefits

Salary: USD 272,000 - 302,000 annually
Perks:Equity

Key Requirements

  • •5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role.
  • •Proven experience designing and scaling technical enablement programs in high-growth SaaS or technology environments.
  • •Experience building customer-journey-based playbooks, how-to guides, and technical learning assets that drive consistent field behavior.
  • •Direct customer-facing experience as a Solutions Engineer/Solutions Architect (or experience leading these teams).
  • •Exceptional communication and organizational skills to lead multiple programs and align senior cross-functional stakeholders.
Experience:5+ yearsSaaSTechnology environments
Skills:CommunicationOrganizational skillsProgram leadershipStakeholder alignmentJudgment

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor