Support Associate III

Tapestry
New York
Workplace: OnsiteFull time16 - 23.75 hourlyFunction: Product ManagementSkills: ["Communication","Customer focus","Interpersonal skills","Diplomacy","Adaptability","Learning agility","Results orientation","Problem-solving"]

Provide customer-focused support while working across the sales floor and stockroom. Demonstrate strong interpersonal communication, courage, and diplomacy to handle challenges and feedback constructively. Stay responsive to changing priorities and ambiguity, learn quickly on new tasks, and consistently exceed goals. Meet physical requirements, including lifting and maneuvering inventory as needed, while maintaining effective customer relationships.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tapestry
Tapestry
2 months ago

Support Associate III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide customer-focused support while working across the sales floor and stockroom. Demonstrate strong interpersonal communication, courage, and diplomacy to handle challenges and feedback constructively. Stay responsive to changing priorities and ambiguity, learn quickly on new tasks, and consistently exceed goals. Meet physical requirements, including lifting and maneuvering inventory as needed, while maintaining effective customer relationships.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Support customers by meeting expectations and using firsthand customer input to improve products and services.
  • •Relate effectively with people across the organization and diffuse high-tension situations using tact and diplomacy.
  • •Provide positive and corrective feedback with clarity, letting people know where they stand and taking necessary action when appropriate.
  • •Cope with changing priorities and ambiguity by shifting gears, handling uncertainty, and acting when information is incomplete.
  • •Exceed goals reliably through learning on the fly, experimenting to find solutions, and driving consistent performance.

Pay and Benefits

Salary: 16 - 23.75 hourly
Perks:Health InsuranceDentalVision401kParental LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

  • •Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and climb, bend, kneel, and maneuver the sales floor and stockroom.
  • •Deliver customer-focused support by meeting internal and external customer expectations and building trusted relationships.
  • •Provide current, direct, actionable feedback using courage and communicate clearly with others.
  • •Comfortably handle change and ambiguity, shifting gears and acting without having the total picture.
  • •Consistently exceed goals and be bottom-line oriented while learning quickly from successes and failures.
Skills:CommunicationCustomer focusInterpersonal skillsDiplomacyAdaptabilityLearning agilityResults orientationProblem-solving

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor