Guest Experience In-Restaurant Recovery + Experience Program Manager

Yum! Brands
Irvine, California
Workplace: HybridFull timeUSD 98,400 - 115,800 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Project management","Organizational skills","Communication","Creative problem solving","Cross-functional influence"]

Own Taco Bell’s in-restaurant guest recovery programs, tools, and guest-feedback actioning. Lead the evolution of recovery ecosystems like Taco Tabs, monitor performance, and drive continuous improvement. Partner with Digital, Technology, and Restaurant Integrations to define needs, enhance restaurant systems, pilot new solutions, and execute cross-functional initiatives from concept through implementation—so restaurants can recover issues confidently and create guest moments that build loyalty.

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Yum! Brands
Yum! Brands
1 week ago

Guest Experience In-Restaurant Recovery + Experience Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own Taco Bell’s in-restaurant guest recovery programs, tools, and guest-feedback actioning. Lead the evolution of recovery ecosystems like Taco Tabs, monitor performance, and drive continuous improvement. Partner with Digital, Technology, and Restaurant Integrations to define needs, enhance restaurant systems, pilot new solutions, and execute cross-functional initiatives from concept through implementation—so restaurants can recover issues confidently and create guest moments that build loyalty.
Location: Irvine, California
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Lead and evolve in-restaurant guest recovery programs and tools, including Taco Tabs (card concepts, enhancements, inventory planning, marketplace expansion).
  • •Own guest recovery tools/programs by providing resources, communications, and best practices to help restaurants recover guest issues.
  • •Monitor program performance, gather restaurant feedback, and continuously improve to maximize adoption and effectiveness.
  • •Partner with Digital and Technology teams to define business needs and enhance restaurant systems supporting guest recovery and redemption.
  • •Own guest feedback and complaint actioning programs; develop initiatives that promote a guest-first mindset and enable action to reduce complaints and improve experiences.

Pay and Benefits

Salary: USD 98,400 - 115,800 annually
Perks:401kHealth InsuranceDentalPaid LeaveParental LeaveChildcareGym Membership

Key Requirements

  • •BA/BS in Business, Marketing, Communications, Hospitality, or related field preferred.
  • •5+ years of experience in project management, program management, customer experience, client success, account management, restaurant operations, or a related field.
  • •Proven ability to lead cross-functional initiatives from concept through execution.
  • •Strong project management, organizational, and communication skills.
  • •Creative thinker passionate about improving guest experiences; experience partnering with Digital or Technology teams preferred.
Experience:5+ yearsCustomer experienceClient successRestaurant operationsHospitality
Education:Bachelor's in Bachelor's Degree
Skills:Project managementOrganizational skillsCommunicationCreative problem solvingCross-functional influence

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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