Wise

1 day ago

Spanish Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Deliver accurate, owned customer support for complex cases across multiple channels (phone, chat, and email). Meet KPI targets for resolution, productivity, and quality, while communicating clearly and professionally in Spanish, English, and Portuguese. Manage escalations to specialized servicing teams (including KYC, Complaints, and PayOps), follow data security and compliance procedures, and continuously improve processes through feedback and knowledge sharing.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve complex customer issues with accuracy, ownership, and composure while managing escalating interactions.
•Meet service goals across KPIs (case resolution, productivity, quality) across all support channels.
•Communicate clearly and professionally, adapting tone and style while maintaining strong grammar and spelling.
•Manage appropriate escalations to other servicing teams including KYC, Complaints, and PayOps.
•Follow data security procedures, keep accurate interaction records, and continuously improve processes through feedback and collaboration.

Pay and Benefits

Salary: BRL 6,680 - 7,700 monthly

Equity and Bonus:Equity

Perks:RsusRemote WorkHealth InsuranceDentalLife InsuranceEapPaid LeaveParental LeaveLearning BudgetMeal VouchersCommuter BenefitsGym MembershipSabbatical

Key Requirements

•1+ year of customer support experience in a contact centre, working across multiple channels (phone, chat, email).
•Proven ability to meet quality standards and KPIs such as case resolution, productivity, and quality.
•Fluency in English, Portuguese, and Spanish.
•Flexibility to work varied hours and shifts (day/night/weekends/public holidays) and attend team video interactions.
•Must be legally authorized to work in the assigned location and complete successful background screening.

Experience:1+ yearsCustomer supportContact centre

Skills:Active listeningEmpathyCritical thinkingClear communicationOwnership mindset

Languages:EnglishPortugueseSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 day ago

Spanish Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve complex customer issues with accuracy, ownership, and composure while managing escalating interactions.
•Meet service goals across KPIs (case resolution, productivity, quality) across all support channels.
•Communicate clearly and professionally, adapting tone and style while maintaining strong grammar and spelling.
•Manage appropriate escalations to other servicing teams including KYC, Complaints, and PayOps.
•Follow data security procedures, keep accurate interaction records, and continuously improve processes through feedback and collaboration.

Pay and Benefits

Salary: BRL 6,680 - 7,700 monthly

Equity and Bonus:Equity

Perks:RsusRemote WorkHealth InsuranceDentalLife InsuranceEapPaid LeaveParental LeaveLearning BudgetMeal VouchersCommuter BenefitsGym MembershipSabbatical

Key Requirements

•1+ year of customer support experience in a contact centre, working across multiple channels (phone, chat, email).
•Proven ability to meet quality standards and KPIs such as case resolution, productivity, and quality.
•Fluency in English, Portuguese, and Spanish.
•Flexibility to work varied hours and shifts (day/night/weekends/public holidays) and attend team video interactions.
•Must be legally authorized to work in the assigned location and complete successful background screening.

Experience:1+ yearsCustomer supportContact centre

Skills:Active listeningEmpathyCritical thinkingClear communicationOwnership mindset

Languages:EnglishPortugueseSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor