Search Operation Quality Assurance Associate - Evaluation & Investigation

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringEducation: bachelorsSkills: ["Problem-solving","Learning ability","Policy training","Data quality feedback"]

Evaluate and investigate search quality by manually reviewing search queries and corresponding results pages to reflect real user experience. Perform quality inspections of evaluated data and oversee daily specialist tasks, while localizing policies and aligning policy updates through training. Lead calibration meetings in appeal processes by analyzing cases, recording performance, and recommending improvements. Partner with R&D and Product to provide feedback on data quality and work on sensitive topics as needed.

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FursaFursa
TikTok
TikTok
1 month ago

Search Operation Quality Assurance Associate - Evaluation & Investigation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Evaluate and investigate search quality by manually reviewing search queries and corresponding results pages to reflect real user experience. Perform quality inspections of evaluated data and oversee daily specialist tasks, while localizing policies and aligning policy updates through training. Lead calibration meetings in appeal processes by analyzing cases, recording performance, and recommending improvements. Partner with R&D and Product to provide feedback on data quality and work on sensitive topics as needed.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Entry level

Key Responsibilities

  • •Quality inspection of evaluated data and daily tasks of specialists.
  • •Localize policies; own policy training and align policy updates.
  • •Conduct calibration meetings in the appeal process by analyzing cases, recording/evaluating performance, and proposing solutions.
  • •Work closely with R&D and PM to provide feedback on data quality.
  • •Perform additional assigned duties, including willingness to work with sensitive content when required.

Key Requirements

  • •Bachelor’s degree or above and excellent English language skills to support global operations.
  • •Excellent problem-solving skills and strong learning abilities.
  • •Knowledge about search engines and familiarity with social media platforms.
  • •In-depth understanding of local culture and familiarity with local users’ internet usage habits.
  • •Familiarity with common office software; overseas working/training or evaluation experience is a plus.
Experience:SearchSocial media
Education:Bachelor's
Skills:Problem-solvingLearning abilityPolicy trainingData quality feedback
Languages:English
Tech Stack:Common office software

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn