Search Operation Quality Assurance Associate - Evaluation & Investigation

Evaluate and investigate search quality by manually reviewing search queries and corresponding results pages to reflect real user experience. Perform quality inspections of evaluated data and oversee daily specialist tasks, while localizing policies and aligning policy updates through training. Lead calibration meetings in appeal processes by analyzing cases, recording performance, and recommending improvements. Partner with R&D and Product to provide feedback on data quality and work on sensitive topics as needed.