Majors Customer Success Manager

Harvey
San Francisco
Workplace: HybridFull timeUSD 180,000 - 210,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Problem-solving","Strategic thinking","Collaboration","Influencing"]

Guides Harvey’s largest customers through adoption and value realization by acting as a trusted advisor, driving strategic implementations, monitoring health, delivering training, and coordinating advocacy, while feeding customer insights back to product—travel up to 25% as needed to ensure successful outcomes for enterprise clients.

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Harvey
Harvey
4 months ago

Majors Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Closed
Reposted: similar role first listed 4 months ago

Job Summary

Guides Harvey’s largest customers through adoption and value realization by acting as a trusted advisor, driving strategic implementations, monitoring health, delivering training, and coordinating advocacy, while feeding customer insights back to product—travel up to 25% as needed to ensure successful outcomes for enterprise clients.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
  • •Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • •Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
  • •Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
  • •Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
Travel: Low travel

Pay and Benefits

Salary: USD 180,000 - 210,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Background in management consulting or technology advisory at a top-tier firm, or strategic customer success/account management experience in an Enterprise SaaS or legal environment.
  • •Experience leading change management and wide-scale adoption for large technology projects.
  • •Excellent communication and strategic planning skills with the ability to influence stakeholders at all levels, including executives.
  • •Results-driven mindset with the ability to prioritize competing tasks and demanding customers.
  • •Collaborative, proactive, team-first mentality.
Experience:Enterprise SaaSLegalManagement consulting
Skills:CommunicationLeadershipProblem-solvingStrategic thinkingCollaborationInfluencing
Tech Stack:AI

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor