2 months ago

Majors Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Guides Harvey’s largest customers through adoption and value realization by acting as a trusted advisor, driving strategic implementations, monitoring health, delivering training, and coordinating advocacy, while feeding customer insights back to product—travel up to 25% as needed to ensure successful outcomes for enterprise clients.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
•Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
•Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
•Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
•Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.

Travel: Low travel

Pay and Benefits

Salary: USD 180,000 - 210,000 annually

Equity and Bonus:Equity

Key Requirements

•Background in management consulting or technology advisory at a top-tier firm, or strategic customer success/account management experience in an Enterprise SaaS or legal environment.
•Experience leading change management and wide-scale adoption for large technology projects.
•Excellent communication and strategic planning skills with the ability to influence stakeholders at all levels, including executives.
•Results-driven mindset with the ability to prioritize competing tasks and demanding customers.
•Collaborative, proactive, team-first mentality.

Experience:Enterprise SaaSLegalManagement consulting

Skills:CommunicationLeadershipProblem-solvingStrategic thinkingCollaborationInfluencing

Tech Stack:AI

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

2 months ago

Majors Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
•Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
•Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
•Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
•Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.

Travel: Low travel

Pay and Benefits

Salary: USD 180,000 - 210,000 annually

Equity and Bonus:Equity

Key Requirements

•Background in management consulting or technology advisory at a top-tier firm, or strategic customer success/account management experience in an Enterprise SaaS or legal environment.
•Experience leading change management and wide-scale adoption for large technology projects.
•Excellent communication and strategic planning skills with the ability to influence stakeholders at all levels, including executives.
•Results-driven mindset with the ability to prioritize competing tasks and demanding customers.
•Collaborative, proactive, team-first mentality.

Experience:Enterprise SaaSLegalManagement consulting

Skills:CommunicationLeadershipProblem-solvingStrategic thinkingCollaborationInfluencing

Tech Stack:AI

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor