Customer Success Manager (Mumbai)

CleverTap
Mumbai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Business acumen","Data-driven mindset","Executive communication","Relationship building","Cross-functional collaboration"]

Own adoption, value realization, and measurable business outcomes for Enterprise and Key accounts. Build and execute customer success plans aligned to KPIs, turning customer objectives into scalable CleverTap use cases and growth strategies. Use dashboards, campaigns, funnels, and product usage to recommend next actions, lead QBRs/EBRs on ROI and retention, and proactively mitigate at-risk accounts through strong stakeholder relationships and cross-functional partnership.

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FursaFursa
CleverTap
CleverTap
3 days ago

Customer Success Manager (Mumbai)

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Last checked: 14 hours agoStatus: Live

Job Summary

Own adoption, value realization, and measurable business outcomes for Enterprise and Key accounts. Build and execute customer success plans aligned to KPIs, turning customer objectives into scalable CleverTap use cases and growth strategies. Use dashboards, campaigns, funnels, and product usage to recommend next actions, lead QBRs/EBRs on ROI and retention, and proactively mitigate at-risk accounts through strong stakeholder relationships and cross-functional partnership.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts.
  • •Develop and execute customer success plans aligned to business goals and KPIs.
  • •Translate customer objectives into scalable CleverTap use cases and growth strategies.
  • •Drive product adoption using data-driven insights, enablement, and best practices.
  • •Lead QBRs/EBRs on ROI and business impact, identify customer risks, and execute mitigation plans to improve retention.

Key Requirements

  • •4+ years of experience in marketing or related fields, with 2+ years in B2B SaaS customer success or customer management.
  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, Marketing, Business, or a related field.
  • •Strong business acumen to understand customer objectives and translate them into platform growth opportunities.
  • •Data-driven mindset to work with metrics, dashboards, and analytics to track adoption and drive outcomes.
  • •Excellent executive communication skills to build relationships and deliver QBRs/EBRs.
Experience:4+ yearsB2B SaaSCustomer successMarketing
Education:Bachelor's in Computer Science, Information Technology, Marketing, Business, or related fields
Skills:Business acumenData-driven mindsetExecutive communicationRelationship buildingCross-functional collaboration
Tech Stack:SalesforceCDPMarketing automation

Company Brief

CleverTap
Provides a customer engagement and retention platform that helps businesses analyze user behavior, run personalized campaigns, and optimize mobile and web experiences across the customer lifecycle.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn