Customer Service Associate

American Express
Gurugram
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Resilience","Humility","Problem-solving","Integrity"]

Provide exceptional customer service by handling a high volume of inbound calls for Card Members. Listen to understand needs, acknowledge concerns, and deliver personalized solutions while recommending relevant card benefits or offers to deepen engagement. Navigate multiple computer systems accurately, maintain integrity with sensitive information, and meet performance metrics for sales rates, quality, compliance, productivity, and customer satisfaction. Work in a hybrid environment with US-hour flexibility.

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FursaFursa
American Express
American Express
2 days ago

Customer Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide exceptional customer service by handling a high volume of inbound calls for Card Members. Listen to understand needs, acknowledge concerns, and deliver personalized solutions while recommending relevant card benefits or offers to deepen engagement. Navigate multiple computer systems accurately, maintain integrity with sensitive information, and meet performance metrics for sales rates, quality, compliance, productivity, and customer satisfaction. Work in a hybrid environment with US-hour flexibility.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle high volume inbound calls and address Card Member inquiries, including statements, card replacement, make payments, rewards redemption, and account updates.
  • •Consult with Card Members to understand needs and tailor unique, personal solutions for each interaction.
  • •Reinforce the benefits of card membership and acknowledge Card Member tenure.
  • •Make relevant product recommendations and benefit enrollments to deepen engagement and loyalty.
  • •Meet and exceed performance goals across sales rates, quality, compliance, productivity targets, and customer metrics.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid ParentalRetirement

Key Requirements

  • •Strong written and communication skills to converse effectively and naturally with Card Members.
  • •Resilience to manage a steady stream of customer calls while meeting performance metrics and staying positive in stressful situations.
  • •Ability to showcase humility and acknowledge customer queries/situations on each call.
  • •Technical savvy to multi-task and navigate multiple computer systems and applications with speed and accuracy.
  • •Integrity to manage sensitive Card Member information and follow Regulatory and Compliance guidelines.
Experience:Customer serviceConsultative sales
Education:High School
Skills:CommunicationResilienceHumilityProblem-solvingIntegrity

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn