Customer Success Manager

Insider
Warsaw
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Relationship-building","Time management","Problem-solving","Attention to detail"]

Bridge between clients and Insider One’s technology, acting as the face of the company for customers. You’ll manage global client relationships, ensure successful adoption of features, and collaborate with engineers and product teams to deliver world-class service and value.

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FursaFursa
Insider
Insider
4 months ago

Customer Success Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Bridge between clients and Insider One’s technology, acting as the face of the company for customers. You’ll manage global client relationships, ensure successful adoption of features, and collaborate with engineers and product teams to deliver world-class service and value.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Be the face of Insider One to clients and serve as the bridge between client needs and technology.
  • •Help clients understand which features and products best match their goals and expectations.
  • •Ensure clients maximize technology adoption and receive world-class service.
  • •Monitor and facilitate customer adoption of technology to achieve success metrics.
  • •Collaborate with engineers and product specialists to provide necessary technical support when required.

Pay and Benefits

Equity and Bonus:Equity
Perks:Learning BudgetEsop

Key Requirements

  • •Previous work experience in customer-facing roles such as customer success, account management, or strategic consulting, with ability to collaborate with executives.
  • •Strong oral and written communication skills, with energetic phone presence and active listening.
  • •Self-motivated and tech-savvy, capable of identifying solutions and improving client relationships.
  • •Demonstrated care for clients and excellent project and time management with attention to detail.
  • •Passion for measuring and improving outreach and follow-up effectiveness.
Experience:SaaSB2BCustomer success
Education:Bachelor's in Business, Marketing, Engineering or related fields
Skills:CommunicationRelationship-buildingTime managementProblem-solvingAttention to detail
Languages:EnglishPolishItalianSpanish

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website