Delinea

3 months ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Technical Support Engineer II providing post-sale IT and cybersecurity-related support to customers and partners. You’ll diagnose, document, and resolve complex issues, leveraging knowledge of IT administration, networking, cloud virtualization, and security concepts while collaborating with a global team from our Manila-based office.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide post-sale technical support to customers and partners
•Assess and document reported customer issues
•Formulate and communicate resolution plans
•Gather necessary information and resources
•Investigate and reproduce case scenarios

Pay and Benefits

Perks:Health InsurancePension MatchingLife InsuranceEmployee AssistanceTime OffPaid Holidays

Key Requirements

•1-2 years of proven relevant professional experience as a technical support agent or its equivalent
•In depth knowledge and experience in IT and system administration
•Experience with networking, data transport and encryption
•Knowledge of cloud infrastructure, virtualization, and related technologies
•Understanding of security concepts and methodologies; SQL and .NET knowledge is a bonus

Experience:1-2 yearsItCybersecurityNetworking

Skills:CommunicationTeamworkProblem-solvingCustomer service

Languages:English

Tech Stack:ITNetworkingCloudVirtualizationSecuritySQL.NET

Company Brief

Delinea

Provides privileged access management and identity security solutions that centralize authorization for human and machine identities, securing hybrid-cloud infrastructure, applications, and data for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Delinea

3 months ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide post-sale technical support to customers and partners
•Assess and document reported customer issues
•Formulate and communicate resolution plans
•Gather necessary information and resources
•Investigate and reproduce case scenarios

Pay and Benefits

Perks:Health InsurancePension MatchingLife InsuranceEmployee AssistanceTime OffPaid Holidays

Key Requirements

•1-2 years of proven relevant professional experience as a technical support agent or its equivalent
•In depth knowledge and experience in IT and system administration
•Experience with networking, data transport and encryption
•Knowledge of cloud infrastructure, virtualization, and related technologies
•Understanding of security concepts and methodologies; SQL and .NET knowledge is a bonus

Experience:1-2 yearsItCybersecurityNetworking

Skills:CommunicationTeamworkProblem-solvingCustomer service

Languages:English

Tech Stack:ITNetworkingCloudVirtualizationSecuritySQL.NET

Company Brief

Delinea

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor