SMB Account Manager

Delivery Hero
Milan
Workplace: HybridFull timeEUR 26,338 - 32,923 annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Organization","Time management","Prioritization"]

Build and grow long-term relationships with restaurant partners by acting as a trusted consultant. Use data-driven insights to improve partner operations, profitability, and revenue performance. Drive rapid growth through smart promotions, high-impact marketing activations, and menu optimization, while collaborating with internal Marketing, Operations, Finance, and Customer Service teams to deliver customized partner solutions. Own measurable outcomes and help maximize business impact for both partners and Glovo.

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Delivery Hero
Delivery Hero
1 month ago

SMB Account Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Build and grow long-term relationships with restaurant partners by acting as a trusted consultant. Use data-driven insights to improve partner operations, profitability, and revenue performance. Drive rapid growth through smart promotions, high-impact marketing activations, and menu optimization, while collaborating with internal Marketing, Operations, Finance, and Customer Service teams to deliver customized partner solutions. Own measurable outcomes and help maximize business impact for both partners and Glovo.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and maintain strong, long-term relationships with restaurant partners through proactive communication.
  • •Understand partners’ business goals and challenges to provide strategic guidance and support.
  • •Analyze and use data to improve operational excellence, growth, and profitability for partners and Glovo.
  • •Drive revenue growth through promotions, marketing activations, and menu optimization.
  • •Collaborate with internal teams to develop customized solutions and take ownership of partner revenue performance.

Pay and Benefits

Salary: EUR 26,338 - 32,923 annually
Perks:Health InsuranceGym MembershipRemote WorkParental LeavePaid Leave

Key Requirements

  • •Up to 2–3 years of experience in high-performance sales, account management, or business consultancy, preferably in FMCG, Tech, food-hospitality, or on-demand delivery.
  • •Native-level Italian and proficiency in English.
  • •Proven track record of exceeding KPIs with timely execution.
  • •Strong analytical, data-driven problem-solving with attention to detail.
  • •Good knowledge of Google Suite; Salesforce is a plus.
Experience:2-3 yearsFMCGTechFood-hospitalityOn-demand delivery
Education:Bachelor's in Business Administration
Skills:Problem-solvingAnalytical thinkingOrganizationTime managementPrioritization
Languages:ItalianEnglish
Tech Stack:Google SuiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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