Fiserv

1 day ago

Fraud & Disputes Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead transaction dispute resolution and payment fraud case management across the full lifecycle, partnering with risk, operations, compliance, and vendors to improve workflow performance and reduce chargeback losses. Manage intake, investigation, chargeback processing, representment, and high-value escalations while tracking KPIs for turnaround time, case quality, productivity, and loss trends. Optimize Quavo Fraud & Disputes workflows and ensure adherence to Regulation E, Regulation Z, and card network dispute requirements.

Location: Omaha

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of fraud analysts and dispute specialists, including setting performance expectations and supporting career development.
•Manage daily fraud and dispute operations across intake, investigation, chargeback processing, representment, and case resolutions to meet service level and quality targets.
•Establish, monitor, and report KPIs such as turnaround times, case quality, productivity, and loss trends to improve team performance.
•Forecast dispute and fraud case volumes, align staffing to workload demands, and adjust priorities for peak coverage.
•Resolve complex or high-value escalations for cardholder disputes and fraud claims, and optimize Quavo Fraud & Disputes workflows through automation, routing logic, and vendor platform updates/configuration changes.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401k MatchEquityTuition AssistancePaid HolidaysPaid Parental

Key Requirements

•6+ years of experience in card payments, banking operations, fraud mitigation, dispute processing, or chargeback management within a financial services environment.
•2+ years of experience managing and developing teams in financial operations, payments operations, fraud operations, or contact center environments.
•6+ years of experience using case management platforms and operational workflows to investigate, route, and resolve transaction disputes, including experience with Quavo Fraud & Disputes (QFD®) or similar platforms.
•6+ years of experience applying Regulation E, Regulation Z, and card network chargeback and arbitration rules in dispute or fraud operations.
•Bachelor's degree or higher in Finance, Business Administration, Operations, or related field (or equivalent combination of education and experience).

Experience:6+ yearsFintechPaymentsCard paymentsBanking operationsFraud mitigationChargebacksDispute processing

Education:Bachelor's in Finance, Business Administration, Operations, or related field

Skills:LeadershipCoachingProcess improvementStakeholder managementAnalytical thinking

Tech Stack:Quavo Fraud & Disputes (QFD®)QuavoCase management platforms

Eligibility

Nationality:US National

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

1 day ago

Fraud & Disputes Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Omaha

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of fraud analysts and dispute specialists, including setting performance expectations and supporting career development.
•Manage daily fraud and dispute operations across intake, investigation, chargeback processing, representment, and case resolutions to meet service level and quality targets.
•Establish, monitor, and report KPIs such as turnaround times, case quality, productivity, and loss trends to improve team performance.
•Forecast dispute and fraud case volumes, align staffing to workload demands, and adjust priorities for peak coverage.
•Resolve complex or high-value escalations for cardholder disputes and fraud claims, and optimize Quavo Fraud & Disputes workflows through automation, routing logic, and vendor platform updates/configuration changes.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401k MatchEquityTuition AssistancePaid HolidaysPaid Parental

Key Requirements

•6+ years of experience in card payments, banking operations, fraud mitigation, dispute processing, or chargeback management within a financial services environment.
•2+ years of experience managing and developing teams in financial operations, payments operations, fraud operations, or contact center environments.
•6+ years of experience using case management platforms and operational workflows to investigate, route, and resolve transaction disputes, including experience with Quavo Fraud & Disputes (QFD®) or similar platforms.
•6+ years of experience applying Regulation E, Regulation Z, and card network chargeback and arbitration rules in dispute or fraud operations.
•Bachelor's degree or higher in Finance, Business Administration, Operations, or related field (or equivalent combination of education and experience).

Experience:6+ yearsFintechPaymentsCard paymentsBanking operationsFraud mitigationChargebacksDispute processing

Education:Bachelor's in Finance, Business Administration, Operations, or related field

Skills:LeadershipCoachingProcess improvementStakeholder managementAnalytical thinking

Tech Stack:Quavo Fraud & Disputes (QFD®)QuavoCase management platforms

Eligibility

Nationality:US National

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn