Senior Engineering Manager Twilio’s Conversational Agents

Twilio
United States
Workplace: RemoteFull timeUSD 207,200 - 304,600 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Leadership","Mentoring","Communication","Technical excellence","Operational excellence"]

Lead the Agent Implementations team to build and operate best-in-class AI agents that securely and reliably consume Twilio platform capabilities. Own engineering strategy and execution for Twilio’s internal business workflows, scaling systems that improve efficiency and automation. Partner across product, platform, security, and go-to-market teams to deliver production-ready agent use cases. Hire, mentor, and develop engineering leaders and teams while driving reliability, compliance, and continuous improvement.

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FursaFursa
Twilio
Twilio
1 day ago

Senior Engineering Manager Twilio’s Conversational Agents

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead the Agent Implementations team to build and operate best-in-class AI agents that securely and reliably consume Twilio platform capabilities. Own engineering strategy and execution for Twilio’s internal business workflows, scaling systems that improve efficiency and automation. Partner across product, platform, security, and go-to-market teams to deliver production-ready agent use cases. Hire, mentor, and develop engineering leaders and teams while driving reliability, compliance, and continuous improvement.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.
  • •Build and scale systems powering AI agents for Twilio’s internal business operations to improve efficiency and automation.
  • •Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.
  • •Hire, mentor, and develop managers and engineers across a fast-evolving technical space.
  • •Drive operational excellence with metrics, roadmap planning, and ensuring reliability, compliance, and continuous improvement.

Pay and Benefits

Salary: USD 207,200 - 304,600 annually
Equity and Bonus:Equity
Perks:Health Insurance401kParental Leave

Key Requirements

  • •5+ years hands-on experience as an engineer writing production-grade code in a modern programming language.
  • •3+ years of experience directly supervising teams of engineers across different disciplines.
  • •Experience fostering a culture of technical excellence and guiding a team through technical design decisions.
  • •Proven track record shipping products to production, testing ideas early with customers, and iterating rapidly on feedback.
  • •Excellent written and verbal communication skills with a strong customer focus and tight feedback loop.
Experience:5+ yearsAI agentsLLMs
Skills:LeadershipMentoringCommunicationTechnical excellenceOperational excellence
Languages:English
Tech Stack:AILLMs

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn