Service Account Executive

Amadeus
Bengaluru
Workplace: OnsiteFull timeFunction: SalesExperience: 6-9 yearsSkills: ["Stakeholder management","Customer relationship management","Communication","Incident management","Analytical problem-solving","Calm under pressure","Customer-centric mindset","Collaboration"]

Act as the operational partner for strategic airline customers, ensuring stable service delivery and coordinated incident response. You’ll monitor service performance, identify trends, and drive preventive improvements, while serving as the primary contact with regular updates. Lead customer escalations, participate in service review meetings, and act as the voice of the customer by aligning feedback and operational insights across Amadeus teams.

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FursaFursa
Amadeus
Amadeus
5 days ago

Service Account Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Act as the operational partner for strategic airline customers, ensuring stable service delivery and coordinated incident response. You’ll monitor service performance, identify trends, and drive preventive improvements, while serving as the primary contact with regular updates. Lead customer escalations, participate in service review meetings, and act as the voice of the customer by aligning feedback and operational insights across Amadeus teams.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Manage and coordinate major incidents for strategic airline customers with Operations teams to ensure timely resolution and minimal business impact.
  • •Serve as the primary customer contact for service-related topics, providing regular updates and driving issue resolution.
  • •Monitor service performance, identify trends, and collaborate on preventive and improvement actions.
  • •Lead customer escalations and coordinate stakeholders to achieve effective and timely outcomes.
  • •Provide end-to-end oversight of incidents and service activities for assigned customers, ensuring clear communication throughout the incident lifecycle.

Pay and Benefits

Perks:Annual BonusHealth Insurance

Key Requirements

  • •6-9 years of experience in customer service management, service delivery, operations, incident management, or related roles.
  • •Strong stakeholder management and customer-facing experience.
  • •Proven ability to manage critical incidents and customer escalations.
  • •Excellent verbal and written communication skills.
  • •Strong analytical and problem-solving skills, with experience coordinating across multiple teams in a fast-paced environment.
Experience:6-9 yearsCustomer serviceService deliveryIncident managementOperationsAirlineTravelTechnology
Skills:Stakeholder managementCustomer relationship managementCommunicationIncident managementAnalytical problem-solvingCalm under pressureCustomer-centric mindsetCollaboration

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn