Personal Shopper @NET-A-PORTER

YOOX Net‑a‑Porter Group
New York, Miami
Full timeUSD 30 - 34.87 hourlyFunction: Product ManagementExperience: 3-5 yearsSkills: ["Leadership","Mentoring","Communication","Customer centricity","Organizational skills"]

Serve as the liaison for NET-A-PORTER’s most valued EIPs, profiling customers’ shopping patterns and delivering personalized, trend-forward recommendations with deep product knowledge. Represent the brand, lead by example to achieve yearly targets and KPIs, identify and prioritize sales leads, and drive personal appointments through client relations and events. Partner with stakeholders, provide styling and advice, and feedback buying patterns to managers.

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FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
5 days ago

Personal Shopper @NET-A-PORTER

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the liaison for NET-A-PORTER’s most valued EIPs, profiling customers’ shopping patterns and delivering personalized, trend-forward recommendations with deep product knowledge. Represent the brand, lead by example to achieve yearly targets and KPIs, identify and prioritize sales leads, and drive personal appointments through client relations and events. Partner with stakeholders, provide styling and advice, and feedback buying patterns to managers.
Location: New York, Miami
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Profile customers individually and use shopping patterns to provide personalized recommendations that reflect their style and requirements.
  • •Represent NET-A-PORTER and embody its values while offering styling and advice on items.
  • •Achieve yearly sales targets and KPIs; deliver sales consistently and support client-focused activities like events and 1-2-1 appointments.
  • •Identify and prioritize sales leads by analyzing the customer list; increase spend and build customer loyalty.
  • •Ensure prompt follow-up for customers acquired through events and partnerships; feedback buying patterns to managers.

Pay and Benefits

Salary: USD 30 - 34.87 hourly
Perks:401kHealth InsuranceDentalVisionCommuter BenefitsFlexible SpendingStaff DiscountDiscount Portal

Key Requirements

  • •3–5 years of work experience in a similar position, preferably in luxury fashion.
  • •Maintain an engaged, active client book driving between $1.8m–$2.5m.
  • •Proactive sales approach with a track record of achieving personal sales goals.
  • •Leadership and mentoring skills, with close collaboration with stakeholders outside the department.
  • •Fluent spoken and written English; technology literate with experience in Excel and Outlook.
Experience:3-5 yearsLuxury fashionFashion retail
Skills:LeadershipMentoringCommunicationCustomer centricityOrganizational skills
Languages:English
Tech Stack:ExcelOutlook

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn