Hootsuite

1 week ago

Training Specialist, Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Build and facilitate instructor-led onboarding and training programs for Customer Support Advocates across ecommerce, enterprise, and escalation teams. Create and deliver technical and soft-skill courses covering topics like upselling, contact handling, troubleshooting, and phone/chat support. Collaborate with product and Customer Support leadership on training for new launches, maintain courseware and the internal knowledge base, and report on training feedback and outcomes.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Facilitate onboarding for new Customer Support Advocates, assessing knowledge and providing feedback and guidance.
•Create and lead training programs covering technical skill-building and soft skills for ecommerce, enterprise, and escalation teams.
•Develop training for new product launches, features, and functionality in collaboration with product and Customer Support leadership.
•Report training feedback and results to support monthly data reviews and global updates.
•Maintain courseware and the internal knowledge base, and research new technologies and methodologies for workplace learning.

Key Requirements

•3-5 years of experience (or equivalent education and experience) in course design, course facilitation/instruction, or e-learning design/delivery.
•Experience coordinating and delivering webinars, in-person training, and other virtual training.
•Ability to create engaging live and digital content and present it clearly and accessibly.
•A self-initiative track record working effectively independently.
•Knowledge of adult learning theory and instructional design, including learning technologies and measurement strategies.

Experience:3-5 years

Skills:CommunicationActive listeningAccountabilityCollaborationCustomer focus

Languages:English

Company Brief

Hootsuite

Provides a social media management platform for businesses to schedule posts, monitor conversations, analyze performance, and manage multiple social accounts across networks. Serves marketers, agencies, and enterprises with collaboration and analytics tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Hootsuite

1 week ago

Training Specialist, Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Facilitate onboarding for new Customer Support Advocates, assessing knowledge and providing feedback and guidance.
•Create and lead training programs covering technical skill-building and soft skills for ecommerce, enterprise, and escalation teams.
•Develop training for new product launches, features, and functionality in collaboration with product and Customer Support leadership.
•Report training feedback and results to support monthly data reviews and global updates.
•Maintain courseware and the internal knowledge base, and research new technologies and methodologies for workplace learning.

Key Requirements

•3-5 years of experience (or equivalent education and experience) in course design, course facilitation/instruction, or e-learning design/delivery.
•Experience coordinating and delivering webinars, in-person training, and other virtual training.
•Ability to create engaging live and digital content and present it clearly and accessibly.
•A self-initiative track record working effectively independently.
•Knowledge of adult learning theory and instructional design, including learning technologies and measurement strategies.

Experience:3-5 years

Skills:CommunicationActive listeningAccountabilityCollaborationCustomer focus

Languages:English

Company Brief

Hootsuite

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn