Solutions Engineer, Cloud Communications

Clio
Colorado, Tennessee, North Carolina, Arizona, Nevada, Florida, Georgia
Workplace: HybridFull timeUSD 122,800 - 166,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Problem-solving","Ownership","Stakeholder management","Presentation skills"]

Partner with Sales to support VoIP/telephony opportunities end-to-end, from technical scoping and solution architecture through customer handoff. Lead technical deal strategy for number porting, network readiness, and desk phone/hardware provisioning, while delivering competitive positioning against UCaaS/VoIP providers. Validate migrations, advise on telecom compliance topics like E911 and consent considerations, and collaborate with Product, Customer Success, and Engineering to influence roadmap.

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Clio
Clio
2 days ago

Solutions Engineer, Cloud Communications

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Job Summary

Partner with Sales to support VoIP/telephony opportunities end-to-end, from technical scoping and solution architecture through customer handoff. Lead technical deal strategy for number porting, network readiness, and desk phone/hardware provisioning, while delivering competitive positioning against UCaaS/VoIP providers. Validate migrations, advise on telecom compliance topics like E911 and consent considerations, and collaborate with Product, Customer Success, and Engineering to influence roadmap.
Location: Colorado, Tennessee, North Carolina, Arizona, Nevada, Florida, Georgia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide technical sales support for assigned VoIP/telephony opportunities and deliver business value for Clio Cloud communication capabilities.
  • •Serve as technical lead and owner of VoIP-specific deal strategy, including number porting complexity, network readiness, hardware/desk phone requirements, and routing needs.
  • •Guide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations, and onboarding details.
  • •Develop competitive understanding and differentiation for established VoIP/UCaaS providers, including migration services and industry best practices.
  • •Collaborate with Product, Customer Success, and Engineering to document and communicate market/customer requirements that influence the product roadmap.

Pay and Benefits

Salary: USD 122,800 - 166,000 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •2+ years of experience as a Solutions Engineer (or similar) for a SaaS provider.
  • •Working knowledge of VoIP/telephony fundamentals including SIP, codecs, call routing, and number porting.
  • •Ability to communicate telephony and network concepts credibly to both technical and non-technical stakeholders.
  • •Proven problem-solving skills with strong verbal and written communication for presentations and objection handling.
  • •Comfort with cloud technologies, including APIs and security infrastructure.
Experience:2+ yearsSaaS
Skills:CommunicationProblem-solvingOwnershipStakeholder managementPresentation skills
Tech Stack:APIsVoIPUCaaSSIPCall recordingE911

Company Brief

Clio
Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.
Industry: LegalTech
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn