Technical Customer Support – Banking

ION Group
Chisinau
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Teamwork","Negotiation","Customer orientation"]

Provide customer support and help desk services for banking software within the Moldova market, handling customer interactions, troubleshooting, and satisfaction mapping. The role emphasizes Italian language skills, English as a plus, and strong Microsoft Office proficiency, within a hybrid work setup in Chisinau for a financial software vendor.

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ION Group
ION Group
3 years ago

Technical Customer Support – Banking

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Last checked: 14 hours agoStatus: Live

Job Summary

Provide customer support and help desk services for banking software within the Moldova market, handling customer interactions, troubleshooting, and satisfaction mapping. The role emphasizes Italian language skills, English as a plus, and strong Microsoft Office proficiency, within a hybrid work setup in Chisinau for a financial software vendor.
Location: Chisinau
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Customer Service: customer support activities according to the areas within the scope of the service, specific phone/writing skills and functional technical skills.
  • •Help Desk: Customer service activities focused on customer management and troubleshooting/problem solving.
  • •Customer Satisfaction: checking and mapping of customer satisfaction.
  • •Other duties: We might ask you to perform other tasks and duties as your role expands.
  • •Collaborate with colleagues to ensure high-quality customer service and customer satisfaction.

Key Requirements

  • •Students in the last year of College, University, Faculty of Economics, Finance or bachelor’s degree in Economics and Finance.
  • •Written & verbal Italian skills.
  • •Knowledge of English language is an added advantage.
  • •Excellent knowledge of the Microsoft Office
  • •Excellent communication and negotiation skills, aptitude for teamwork and strong customer orientation
Experience:FinanceBanking
Education:Bachelor's in Economics and Finance
Skills:CommunicationTeamworkNegotiationCustomer orientation
Languages:ItalianEnglish
Tech Stack:Microsoft OfficeItalian

Company Brief

ION Group
Provides trading, workflow and risk management software and technology solutions for capital markets, treasury and asset management firms, delivering front-to-back systems, analytics and connectivity to financial institutions worldwide.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
WebsiteLinkedIn