DataDog

4 weeks ago

Manager I, Technical Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and mentor a fast-paced team of Support Engineers who handle client requests, reproduce and troubleshoot issues, and work across Datadog’s 1000+ integrations. Ensure new support hires onboard successfully, triage support queues, and collaborate with Product and Engineering on urgent escalations. Manage escalations and follow up with customers in Korea, oversee demo training and certification, and support incident response while building documentation and knowledge base articles.

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage, develop, and mentor a team of Support Engineers handling client requests, issue reproduction, and troubleshooting across Datadog’s integrations.
•Ensure successful onboarding for new Support Engineers.
•Triage Support Engineering queues and partner with Product and Engineering on urgent matters.
•Review, prioritize, and follow up on Support Engineering escalations with customers in Korea.
•Oversee demo training and assist with demo certification, support incident response, and build documentation and knowledge base articles.

Pay and Benefits

Perks:RsusEspp

Key Requirements

•Minimum 3 years of experience leading a team with passion for people management and/or mentorship.
•Business or native-level fluency in English and Korean (spoken and written) to communicate with cross-functional partners and external customers.
•Basic programming experience and a fundamental knowledge of Linux.
•Client-centric critical thinking with attention to detail and a continuous learning mindset.
•Ability to work a rotating schedule that includes weekend availability.

Experience:3+ years

Skills:People managementMentorshipContinuous learningClient-centric thinkingDetail-oriented

Languages:EnglishKorean

Tech Stack:Linux

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

4 weeks ago

Manager I, Technical Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage, develop, and mentor a team of Support Engineers handling client requests, issue reproduction, and troubleshooting across Datadog’s integrations.
•Ensure successful onboarding for new Support Engineers.
•Triage Support Engineering queues and partner with Product and Engineering on urgent matters.
•Review, prioritize, and follow up on Support Engineering escalations with customers in Korea.
•Oversee demo training and assist with demo certification, support incident response, and build documentation and knowledge base articles.

Pay and Benefits

Perks:RsusEspp

Key Requirements

•Minimum 3 years of experience leading a team with passion for people management and/or mentorship.
•Business or native-level fluency in English and Korean (spoken and written) to communicate with cross-functional partners and external customers.
•Basic programming experience and a fundamental knowledge of Linux.
•Client-centric critical thinking with attention to detail and a continuous learning mindset.
•Ability to work a rotating schedule that includes weekend availability.

Experience:3+ years

Skills:People managementMentorshipContinuous learningClient-centric thinkingDetail-oriented

Languages:EnglishKorean

Tech Stack:Linux

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn