ANALISTA ONE VESPERTINO NUEVO INGRESO (Zapopan, JAL, MX, 45160)

HSBC
Zapopan
Full timeFunction: Product ManagementSkills: ["Communication","Customer focus","Proactivity","Adaptability","Results orientation"]

Provide excellent Spanish phone service to HSBC Advance customers, ensuring effective communication and resolving their banking needs on first contact. Handle debit and credit cards, digital banking, and emergency international services while meeting performance targets for borrowing, revolving, and insurance. Ensure regulatory compliance and high operational accuracy, stay current with business changes through assigned training, and identify/escalate fraud patterns. Collaborate with leaders and continuously improve processes.

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FursaFursa
HSBC
HSBC
18 hours ago

ANALISTA ONE VESPERTINO NUEVO INGRESO (Zapopan, JAL, MX, 45160)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide excellent Spanish phone service to HSBC Advance customers, ensuring effective communication and resolving their banking needs on first contact. Handle debit and credit cards, digital banking, and emergency international services while meeting performance targets for borrowing, revolving, and insurance. Ensure regulatory compliance and high operational accuracy, stay current with business changes through assigned training, and identify/escalate fraud patterns. Collaborate with leaders and continuously improve processes.
Location: Zapopan
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Represent the institution through high-quality Spanish phone service for HSBC Advance customers.
  • •Ensure resolution on first contact for inquiries related to debit/credit accounts, digital banking, and emergency international services.
  • •Achieve performance goals for borrowing, revolving, and insurance through customer profiling and handling objections.
  • •Guarantee product placement quality while complying with current regulations and maintaining high operational efficiency and accuracy.
  • •Stay current via assigned training and detect/escalate fraud patterns; support team improvement through knowledge sharing.

Key Requirements

  • •Deliver clear, effective, and respectful phone service in Spanish for debit/credit accounts and digital banking.
  • •Ensure first-call resolution for customer needs and meet key business performance objectives.
  • •Offer and manage objections to support product placement (borrowing, revolving, and insurance).
  • •Maintain compliance with applicable regulations and execute processes with high attention to detail to minimize operational errors.
  • •Detect and escalate fraud patterns and complete assigned training to stay updated on processes and services.
Skills:CommunicationCustomer focusProactivityAdaptabilityResults orientation
Languages:Spanish
Tech Stack:Microsoft Office

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn