Support Associate - Vietnamese Speaking (Based in Bangkok with relocation support)

Agoda
Bangkok
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Customer focus","Problem-solving","Communication","Attention to detail","Confidentiality"]

Provide end-to-end customer support for Vietnamese and English queries in Agoda’s Customer Support Team in Bangkok. Handle high-volume inquiries via phone, email, and chat, resolve booking issues like changes, cancellations, and payments, and maintain data confidentiality. Work rotational shifts to support a 24/7 operation, collaborate with team leaders and other teams on complex cases, and improve service using a data-driven, fast-learning approach.

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Agoda
Agoda
2 days ago

Support Associate - Vietnamese Speaking (Based in Bangkok with relocation support)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide end-to-end customer support for Vietnamese and English queries in Agoda’s Customer Support Team in Bangkok. Handle high-volume inquiries via phone, email, and chat, resolve booking issues like changes, cancellations, and payments, and maintain data confidentiality. Work rotational shifts to support a 24/7 operation, collaborate with team leaders and other teams on complex cases, and improve service using a data-driven, fast-learning approach.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Deliver outstanding service to guests and partners via phone, email, and chat.
  • •Handle high volumes of inquiries and provide accurate, timely resolutions.
  • •Take end-to-end ownership of booking issues such as changes, cancellations, and payments.
  • •Work toward individual and team KPIs including quality, productivity, and customer satisfaction.
  • •Collaborate with team leaders, managers, and other teams to resolve complex or unusual cases.

Pay and Benefits

Perks:Health InsuranceAnnual BonusRelocation

Key Requirements

  • •Must have a good command of spoken and written English and be a native Vietnamese.
  • •English proficiency result (e.g., at least 650 TOEIC or 6.0 IELTS).
  • •Bachelor’s (or equivalent) degree and at least 2 years of working experience in the related field for work permit and visa.
  • •Minimum typing speed of 35 words per minute.
  • •Willing to work rotating shifts including weekends and public holidays.
Experience:2+ yearsCustomer supportContact centerTravelHospitalityE-commerceBPO
Education:Bachelor's
Skills:Customer focusProblem-solvingCommunicationAttention to detailConfidentiality
Languages:VietnameseEnglish
Tech Stack:CRMTicketing systems

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
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