Zendesk

2 months ago

Senior Services Consultant - Amazon Connect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead end-to-end technical delivery for customers, owning implementation from requirements to go-live. Serve as a Zendesk Contact Center SME, design and document technical solutions, configure AWS/Amazon Connect resources, collaborate with cross-functional teams, and train clients to enable effective management of new solutions.

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Sr. Manager level

Key Responsibilities

•Technical Expertise & Problem-Solving: Serve as a subject matter expert on Zendesk for Contact Center. Provide expert recommendations, identify workarounds, and confidently handle high-profile customers.
•Solution Design & Documentation: Lead design and configuration workshops with customers, producing detailed Technical Design Documents (TDDs) that translate business objectives into technical solutions.
•Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.
•Collaborate on Implementation: Work closely with cross-functional teams, including Solution Architects, Engagement Managers, and Technical Architects to support the development, testing, and go-live phases.
•Client Training & Handovers: Conduct technical training, handovers, and knowledge transfer sessions to ensure customers and stakeholders can effectively manage their new solutions.

Pay and Benefits

Perks:Remote WorkFlexible HoursParental Leave

Key Requirements

•3+ years customer-facing experience, preferably technical support or consulting role.
•Experience with Amazon Connect is a must.
•3+ years hands-on experience building, migrating and deploying complex cloud-based solutions.
•Experience implementing and supporting AWS environments.
•Experience in automating deployments and improving solution efficiency

Experience:3+ yearsCloud computingSaaSCustomer service

Skills:CommunicationProblem-solvingPresentationTrainingCollaboration

Languages:English

Tech Stack:Amazon ConnectAWSCloudFormationAmazon LexDynamoDBKinesisIAMS3PythonAWS Lambda

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

2 months ago

Senior Services Consultant - Amazon Connect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Sr. Manager level

Key Responsibilities

•Technical Expertise & Problem-Solving: Serve as a subject matter expert on Zendesk for Contact Center. Provide expert recommendations, identify workarounds, and confidently handle high-profile customers.
•Solution Design & Documentation: Lead design and configuration workshops with customers, producing detailed Technical Design Documents (TDDs) that translate business objectives into technical solutions.
•Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.
•Collaborate on Implementation: Work closely with cross-functional teams, including Solution Architects, Engagement Managers, and Technical Architects to support the development, testing, and go-live phases.
•Client Training & Handovers: Conduct technical training, handovers, and knowledge transfer sessions to ensure customers and stakeholders can effectively manage their new solutions.

Pay and Benefits

Perks:Remote WorkFlexible HoursParental Leave

Key Requirements

•3+ years customer-facing experience, preferably technical support or consulting role.
•Experience with Amazon Connect is a must.
•3+ years hands-on experience building, migrating and deploying complex cloud-based solutions.
•Experience implementing and supporting AWS environments.
•Experience in automating deployments and improving solution efficiency

Experience:3+ yearsCloud computingSaaSCustomer service

Skills:CommunicationProblem-solvingPresentationTrainingCollaboration

Languages:English

Tech Stack:Amazon ConnectAWSCloudFormationAmazon LexDynamoDBKinesisIAMS3PythonAWS Lambda

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor