Growth Account Manager (NL)

Airwallex
Amsterdam
Workplace: HybridFull timeEUR 54,000 - 88,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Customer loyalty","Customer focus","Independent execution","Data-informed decision making"]

Own and expand customer relationships for the EMEA Growth book by identifying opportunities for product adoption, upselling, and cross-selling. Lead targeted outreach and discovery to generate new pipeline, promote full usage of the platform, and proactively flag churn risk. Collaborate across marketing, sales, product, engineering, and support teams, using customer interactions and product usage data to drive customer growth and retention while advocating for customer needs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airwallex
Airwallex
6 hours ago

Growth Account Manager (NL)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own and expand customer relationships for the EMEA Growth book by identifying opportunities for product adoption, upselling, and cross-selling. Lead targeted outreach and discovery to generate new pipeline, promote full usage of the platform, and proactively flag churn risk. Collaborate across marketing, sales, product, engineering, and support teams, using customer interactions and product usage data to drive customer growth and retention while advocating for customer needs.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively engage existing customers to generate new pipeline through targeted outreach, discovery calls, and promotional growth initiatives.
  • •Promote the advantages of the platform and help ensure customers use Airwallex effectively while identifying churn risk and interventions.
  • •Educate and drive engagement of the Growth portfolio through lifecycle marketing campaigns, ideating and co-creating offers with marketing and strategy support.
  • •Advocate for customers and represent their voice internally across Airwallex.
  • •Use insights from support interactions and product usage data to identify upsell and cross-sell opportunities and work with Customer Support and Operations to resolve issues.

Pay and Benefits

Salary: EUR 54,000 - 88,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in an account management or CSM role, preferably in a fast-growing tech startup or financial services business.
  • •Strong verbal and written communication skills in English.
  • •Proven track record of building customer loyalty and driving product adoption while hitting KPIs/targets.
  • •Ability to thrive in a fast-paced, dynamic, high-growth or globally distributed environment.
  • •Bachelor’s degree or equivalent.
Experience:3+ yearsFintechFast-growing startupsFinancial services
Education:Bachelor's
Skills:CommunicationCustomer loyaltyCustomer focusIndependent executionData-informed decision making
Languages:EnglishGermanSpanish
Tech Stack:SalesforceZendeskClaudeChatGPTLookerOutreach

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor